benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® 4 Strategist: Direct, Plan and Improve DPI 19/11/2020 Cardiff
2 days
£2744
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About Cardiff

Cardiff

Cardiff is the capital city of Wales located in United Kingdom of Northern Ireland. Wales was referred as Principality of England. Later the governance of the country is divided between the UK Parliament, England and Welsh National Assembly. During the beginning of 20th century, docks contributed to city’s massive growth. At one time Cardiff became the largest exporter of coal in the world. It is also 10th most favourite city visited by International Tourists.

History

Wales has a rich history. In 1950’s, Cardiff justified its nomination for becoming capital. Swansea, Llandrindod Wells, Caernarfon and Machynlleth were all in the race of becoming capital. Cardiff claimed to capital by its long history linked with coal. Cardiff also had a diverse population that consisted of many different ethnic groupings. The total investment and its work in Cardiff allowed it to flourish faster. 

Cardiff reflects its status as capital as it has many assets. Cardiff 100 years of city status in 2005 as well as being declared as Capital of Wales in 2005. As of now, Cardiff is the most famous and youngest European capital city. Cardiff is a good place to visit and explore. The things for exploration are culture, western Britain, neighbouring Europe and heritage of Wales.

Many events are held in this city such as FA Cup, Olympic Football, Test cricket. Sci-Fi programs Torchwood and Doctor have filmed in this city as well as Welsh Drama called ‘Caerdydd’.

Railways and Ships exporting coal, iron and tin is now replaced by Cafes, Hotels, apartments and shops. Residents and visitors can get all kind of relaxation and entertainment here.  Wildlife, in Cardiff, flourishes again in its cleaner waters.

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Locations Availability

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