benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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ITIL 4 Strategist: Direct, Plan and Improve Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Doncaster

Doncaster is known for its market located in South Yorkshire, England. Collectively with its surrounding suburbs and settlements, the town forms a part of the Metropolitan Borough of Doncaster. The town has a total population of 109,805.

Historically being part of the Yorkshire’s West Riding, Doncaster is 20 miles (nearly 30 km) away from the Sheffield. It is served mutually by an international airport, Robin Hood Airport Doncaster Sheffield in Finningley. The Doncaster Urban Area had a total population of 158,141 in 2011. 

 

Roman

Inhabited by former residents, Doncaster developed up at the site of a Roman fort built in the 1st century at the River Don crossing point. 

An alternative direct land route between Lincoln and York was provided by Doncaster. Ermine was the main route between York and Lincoln. It required parties to break down into smaller parts to cross the Humber in boats. 

 

Geography

Doncaster is a huge settlement and borough in South Yorkshire. The borough expanded dramatically in a population with the development of coal mining. 

The minister controls the Doncaster skyline in the middle of the town. The Frenchgate Shopping Centre has a significant position in the skyline. 

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