benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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ITIL 4 Strategist: Direct, Plan and Improve Enquiry

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Reach us at 02038928112 or enquire@itil.org.uk for more information.

About Liverpool

Liverpool is a town in North West England, with a predictable populace of 478,580 in 2015. With its nearby regions, it is the fifth-largest urban area in the UK, with over 2.24 million people in 2011. The local power is Liverpool City Assembly, the most populated local administration area within the metropolitan area of Merseyside and the main within the Liverpool City Region.

Liverpool is located on the eastern side of the Mersey Estuary and accurately lay within the first hundreds of West Derby in the south-west of the area of Lancashire. It established an area in 1207 and a city in 1880. In 1889, it settled a county region self-governing of Lancashire. Its growth as a major port was paralleled by the development of the city through the Industrial Revolt. Along with treatment overall cargo, freight, raw materials such as coal and cotton, the city traders were complicated in the Atlantic slave occupation. In the 19th period, it was the main port of partying for Irish and English expatriates to the United States.

 

Government

Liverpool has various levels of administration; the Mayor and Local Council, who are also investors in the Liverpool City Area Combined Authority, the National Government and the European Parliament.

Liverpool is officially governed by a Unitary Authority, as when Merseyside County Council was scattered public functions were paid to a region borough level. However, some services such as the Police and Fire and Rescue Service, endure being run at a county-wide level.

During the most recent local votes, detained in May 2011, the Labour Party combined its control of Liverpool City Council, subsequent on from retrieval power for the first time in 12 years, during the earlier votes in May 2010. The Labour Party expanded 11 seats during the election, taking their total to 62 seats, associated with the 22 detained by the Liberal Democrats. Of the remaining seats, the Liberal Party won three, and the Green Party requested two. The Conventional Party, one of the three major political parties in the UK had no representation on Liverpool City Council.

In February 2008, Liverpool City Council was exposed to be the worst-performing council in the country, getting just a one-star rating. The chief reason for the poor rating was accredited to the council's poor management of taxpayer money, with the accretion of a £20m shortfall on Capital of Culture funding.

 

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