benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Strategist: Direct, Plan and Improve DPI 17/09/2020 Belfast
2 days
£2744
ITIL® 4 Strategist: Direct, Plan and Improve DPI 12/11/2020 Belfast
2 days
£2744
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About Belfast

Belfast is the capital and largest city of Northern Ireland. It is the second largest on the island of Ireland. On the River Lagan, In 2005 it had a population of 333,871. In 1888, Belfast was granted the status of a city.

Belfast was the main trading point of tobacco-processing, Irish linen, shipbuilding industries and rope-making in 20th century. Harland and Wolff, made the historic ship named as RMS Titanic. It was the world's biggest and most productive shipyard

Today, Belfast is still a centre for industry, as well as the higher education, arts, business, and law, and is the financial engine of Northern Ireland. Belfast suffered during the Troubles but lately has undergone a sustained period of calm, free from the powerful political violence of former years, and substantial economic and commercial growth.

Origins                                                           

Since the Bronze Age, the site of Belfast has been fully occupied. The Giant's Ring, a 5,000-year-old henge, is situated near the city, and the leftovers of Iron Age hill forts can still be seen in the nearby hills. During the Middle ages, Belfast continued to be a small settlement of less importance. John de Courcy constructed a castle on what is now known as Castle Street in the city centre in the 12th century. This was on a smaller scale and not as strategically significant as Carrickfergus Castle to the north. Carrickfergus Castle  was constructed by de Courcy in 1177. The O'Neill clan had a presence in the area.

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Locations Availability

ITIL 4 Strategist: Direct, Plan and Improve Availability

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