benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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ITIL 4 Strategist: Direct, Plan and Improve Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Chatham

In the Domesday books, it is noted as the place "Caterham". The reason for selecting this name is a British root to plus Old English ham. However, the river-valley location of Chatham is more reliable with CET being an Old English survival of the element cat that was common in Roman-era names and meant 'basin' or 'valley.'

It long continued a small village on the banks of the river, but by the 16th-century warships were being tied at Gillingham water, because of this place theatres a role as a planned protected location between London and the Landmass. It was recognised by Queen Elizabeth I as a Royal Dockyard in 1568, and most of the shipyard deceits within Gillingham.

The Medway had a significant role in communication. Historically it delivered income for the transportation of things to and from the centre of Kent. Timber, Stone, and Iron from the Weald for shipbuilding and agricultural crop were among the loads. By 1740, rushes of forty tonnes could steer as far upstream as Tonbridge. Today its use is limited to traveller traffic; separately from the marina, there are numerous yacht moorings on the river himself.

 

Sport:

The town's Association Football Club shows in the Isthmian Association Divison One South. Lordswood Football Club, Play in the Southern Countries East Association. Football League side Gillingham F.C are realised to signify Medway as a whole. One of the main in the country is Holcombe Hockey Club, and are shaped in Chatham.

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