benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Strategist: Direct, Plan and Improve DPI 04/01/2022 Darlington
2 days
£4394
ITIL® 4 Strategist: Direct, Plan and Improve DPI 13/04/2022 Darlington
2 days
£4394
ITIL® 4 Strategist: Direct, Plan and Improve DPI 19/04/2022 Darlington
2 days
£4394
ITIL® 4 Strategist: Direct, Plan and Improve DPI 03/05/2022 Darlington
2 days
£4394
ITIL® 4 Strategist: Direct, Plan and Improve DPI 01/06/2022 Darlington
2 days
£4394
ITIL® 4 Strategist: Direct, Plan and Improve DPI 03/06/2022 Darlington
2 days
£4394
ITIL® 4 Strategist: Direct, Plan and Improve DPI 30/08/2022 Darlington
2 days
£4394
ITIL® 4 Strategist: Direct, Plan and Improve DPI 27/12/2022 Darlington
2 days
£4394
ITIL® 4 Strategist: Direct, Plan and Improve DPI 29/12/2022 Darlington
2 days
£4394
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About Darlington

Darlington is a town famous for its market in County Durham, in North East England, and part of the Tees Valley. The town owes much of its growth to the effect of local Quaker families in the Georgian and Victorian era, and who has provided much of the money and vision in building the Stockton and Darlington Railway, the world's oldest steam locomotive powered permanent passenger railway. The town is often colloquially referred to as 'Darlo'. 

 Early history

The name Darlington originates from the Anglo-Saxon Dearthington, which apparently meant 'the settlement of Deornoth's people', but during Norman times the name had changed to Darlington.

Government

The Borough of Darlington turns into a unitary authority area with the formation of Darlington’s Borough Council on 1 April 1997, which parted it from the non-metropolitan county of Durham for purposes of administration only, as the town is still within County Durham for traditional purposes. Currently, it is Labour seat; the current MP is Jenny Chapman of the labour party.

Former MP for the town include Alan Milburn who is the former Secretary of State for Health under the Tony Blair’s Labour Government and Michael Fallon who is the current Secretary of State for Defence under Coalition Government of the David Cameron.

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Locations Availability

ITIL 4 Strategist: Direct, Plan and Improve Availability

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