benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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ITIL 4 Strategist: Direct, Plan and Improve Enquiry

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About Glasgow

Glasgow

The largest city in Scotland is Glasgow, and it is the third largest in the United Kingdom. According to history, it was part of Lanarkshire, and it is now part of 32 council area of Scotland. It is located on River Clyde in West Central Lowlands of the country. People of this city are referred as Glaswegians.

Glasgow grew from the small rural settlement on River Clyde to become Britain’s largest seaport. In the 15th century, University of Glasgow was established. This University acted as a major centre of Scottish Enlightenment in the 18th century. From the 18th century, Glasgow grew as one of the main hubs of Great Britain’s transatlantic trade along with West Indies and North America.

With the start of the industrial revolution, Glasgow’s and its surrounding area economy and population expanded. It became world’s pre-eminent centres of textiles, engineering and chemicals. Most importantly in marine engineering and shipbuilding that produced great and innovative vessels. Glasgow is the “Second City of British Empire “for its Edwardian period and Victorian era while many other cities argued that this title is theirs.

In late 19th and a 20th-century population of Glasgow grew and reached at the peak of 1,127,825 in 1938. Various urban renewal projects in 1960’s resulted in a significant relocation of people to new towns. It led to the reduction in the population of Glasgow council area to 599,650. 1,209,143 people living in Greater Glasgow urban area. The remaining region surrounding the conurbation covers about 2.3 million inhabitants that are 41% of Scotland’s population. According to 2011 census, Glasgow had a population of 8,790 Square miles which is highest of any Scottish City. Commonwealth Games 2014 was held in Glasgow, and it is also a popular sporting world for football rivalry of the Old firm between Rangers and Celtic. Glasgow also referred as Glasgow Patter, a distinct dialect that is quite difficult for those outside the city to understand.

Education

The University of Glasgow is the fourth oldest university in the English-speaking world. It is among the worlds' top 100 universities. Glasgow is a major centre for academic research and higher education. In Glasgow, four universities are located within 10 miles of city centre. They are:

University of Glasgow

University of Strathclyde

Glasgow Caledonian University

The University of the West of Scotland

Satire Centre at Glasgow Caledonian University is one of the busiest university libraries in the UK. There are three higher education colleges in Glasgow that include City of Glasgow College, Glasgow Kelvin College and Glasgow Clyde College. Higher education colleges in Glasgow include Jordanhill Teacher Training College, Glasgow School of Art and Royal Conservatoire of Scotland.

In the 2011 year, Glasgow had 53,470 student residents. During term time Glasgow had more student population than any other city in Scotland. It is fifth largest in the United Kingdom outside London. The majority of the students who live away from home live in Shaw lands Dennistoun and West End of City.

City Council of Glasgow handles 29 secondary schools, three specialist schools149 primary schools. Three specialist schools at Glasgow include Dance School of Scotland, Glasgow Gaelic School and Glasgow School of Sport. Glasgow Gaelic School is the only secondary school in Scotland to teach in Gaelic. City council at Blairvadach centre located near Helensburgh provide outdoor education facilities. Scottish Government handles Jordanhill School. In 1639 Glasgow school was founded and it is one of the oldest school institutions in Britain.  Others are Fernhill School, Craigholme School, Kelvinside Academy, Glasgow Academy and St Aloysius’ College. High school of Glasgow was founded in 1124, and it is the oldest school in Scotland.

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