benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL Specialist Create, Deliver and Support Module Manual
  • 2 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

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04 Course Content

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: Create Deliver and Support CDS 23/12/2020 Burton Upon Trent
2 days
£2744
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About Burton upon Trent

Burton upon Trent is a city located on the brook Trent in East Staffordshire, England. It is near to Derbyshire. It was attaining a populace of 72,299 in 2011. This city is well known for manufacturing beer. Burton Bridge was also the place of two fights (Edward II overwhelmed the rebel Earl of Lancaster and royalists apprehended the town during the First English Civil War). William Lord Paget and his descendants were accountable for spreading the manor house within the abbey grounds and simplify the flow of the River Trent Steering to Burton. Burton is developed as a busy market town by the early contemporary period.

Government:

It is the administrative center for the region of East Staffordshire and procedures part of the Burton constituency. The local Member of Assembly is the Traditional Party's Andrew Griffiths, who has designated the Burton constituency since May 2010. The Traditionalists separated the seat from Labor in the 2010 general election with an 8.7% swipe.

Burton was joint as a civic area in 1878. The mutual area was alienated between the counties of Derbyshire and Staffordshire (the Local Government Act 1888 combined the total of the area in Staffordshire, comprising the former Derbyshire parishes of Stapenhill and Winshill). It advanced a county borough in 1901, having affected the 50,000 population mandatory.

It never meaningfully surpassed the population of 50,000, and at a population of 50,201 in the 1971 review was the smallest county area in England after Canterbury. The Local Government Commission for England optional in the 1960s that it be demoted to a non-county area within Staffordshire, but this was not practical. Under the Native Government Act 1972, the town industrialised on 1 April 1974, an upraised area in the new region of East Staffordshire.

Geography:

Burton is around 109 miles to north-west of London, about 30 miles northeast of Birmingham, the United Kingdom’s second main city and which is about 23 miles east of the county city Stafford. It is located at the easternmost part of the county of Staffordshire with Derbyshire. Burton is nearer to Derby than it is to Stafford. It is also near the south-eastern position of the Trent and Mersey Canal. The town centre is on the western set of the River Trent in a vale lowest, and its regular promotion is about 50 meters above sea level, the village of Winshill and the region of Stapenhill upsurge to 130 m and 100 m congruently.

Demography:

The town had a projected populace of 43,784 in the 2001 Study. Stapenhill and Winshill were preserved distinctly and had a further population of 21,985 version to this source. According to the 2001 review, 71% of the town's population categorise themselves as Christian, 12% as a nonbeliever or hesitant and 8.5% Muslim. In the 2011 Survey, the population of the town, now preserved exclusively, came to 72,299.

 

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Locations Availability

ITIL 4 Specialist Create, Deliver and Support (CDS) Availability

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