Duration: 2 days
To attend, you must hold ITIL 4 Foundation certification.
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.
Dundee, which is Scotland's fourth-largest city was at one time a part of Angus, a city built in the 12th century. As of now, Dundee stands out to be the 51st-most-populous built-up area in the United Kingdom. Also, Dundee is the second-highest populated area in whole of Scotland. As Dundee City, it is one of the 32 council areas that manage the administrative procedures in Scotland. Dundee developed into a borough in the 12th century, and when the Industrial Revolution started in the 19th Century, it became famous for “Jute, Jam and Journalism”.
In 2014, the United Nations recognised Dundee as the UK's first UNESCO City of Design for its varied contributions to different fields including medical research, comics and video games. A unique feature of Dundee is that its two professional football clubs Dundee United and Dundee F.C. have stadiums placed faar away from each other.
With the decline of traditional industry, the city adopted a plan that cost it £1 billion to relink the Waterfront to the city centre within a timeperiod of 30 years beginning with 2001.
The citizens of Dundee seem to have a gaming spirit as a number of games are played there by different clubs.
Dundee and Dundee United are the two football clubs in Dundee established since 1893 and 1909 respectively. These clubs play their home games at Dens Park and Tannadice Park respectively.
The Dundee Stars, is the team that plays Ice Hockey in Dundee at their home ground the Dundee Ice Arena.
Besides Football and Ice Hockey, other clubs playing Rugby in Dundee namely Dundee High School Former Pupils, Morgan Academy, Former Pupils, Harriss Academy Former Pupils, Panmure R.F.C and Stobswell R.F.C
Training Locations at which ITIL 4 Specialist Create, Deliver and Support (CDS) is presently scheduled at: