benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

Show More

02 Course Overview

What's Included

  • ITIL Specialist Create, Deliver and Support Module Manual
  • 2 days of instructor-led tuition
  • Certificate
  • Exam
Show More

03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

Show More

04 Course Content

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
Show More
COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: Create Deliver and Support CDS 23/12/2020 Middlesbrough
2 days
£2744
Show entries

About Middlesbrough

Middlesbrough is the biggest industrial city on the bank of the river in North Yorkshire, north-east England. This local council is the Borough Council. The 2011 reviews recorded and then the total population was 138,400. The wider urban settlement was calculated as 174,700. Middlesbrough is the larger area of Teesside and had the population of 376,333.

In 1889, Middlesbrough became the authority within North Riding of Yorkshire. In 1968, the borough was combined with several to form the County Borough of Teesside. In 1996, Cleveland was eradicated and then Middlesbrough Borough Council converted a unitary authority within North Yorkshire. In 1830, RGs Erasmus was elected as Middlesbrough's slogan. It memories Fumes the slogan of the Norman/Scottish Bruce family, who were nobles of Cleveland in the Central Centuries.

Governance:

In 1853, Middlesbrough was termed as a public area. It prolonged its limitations in 1866 and 1887. Then it became the county borough under the Local Government Act 1888. A Middlesbrough Rural District was shaped in 1894, casing a rural part to the south of the city. In 1932, It was ended. The part of it was country’s borough.

 In 1968, Middlesbrough converted as the part of the County Area of Teesside. In 1974, it developed a portion of the non-metropolitan region of Cleveland. 

Show More
Locations Availability

ITIL 4 Specialist Create, Deliver and Support (CDS) Availability

Cookie Policy - To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies.  Okay, I accept