Duration: 2 days
To attend, you must hold ITIL 4 Foundation certification.
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.
Wrexham is a major town in the north of Wales. It is an administrative, commercial, as well as an educational centre. Since 1996 it has been the centre of the Wrexham County Borough. Census in 2011 states that Wrexham had a total population of 61,603, making it the fourth largest urban area in Wales.
From Prehistoric to Roman times
Civilization in the Wrexham area is said to have been existing since the Mesolithic period (8000 to 4300 BC). By the early Middle Bronze Age it became an innovative metalworking industry.
Archeologists have revealed the presence of Roman civilian settlements in Plas Coch area of Wrexham. Also, finds have revealed proof of agriculture and trade with the wider Roman world.
The Wrexham constituency elects members to the UK Parliament and the National Assembly for Wales. The constituency consists of both the town and some of its distant villages such as Gwersyllt, Rossett, Llay, Holt and Marford.
It is considered as a safe seat for Labour Party for the UK’s Parliament. Wrexham is subdivided into the communities of Acton, Offa, Rhosddu and Caia Park.
Wrexham is not constructed on the main river but a flat plateau between easternmost mountains and the lower Dee Valley of North Wales. This position permitted it to develop as a market town, and later as an industrial hub due to its rich natural reserves of iron ore and coal.
But three minor rivers flow through parts of the town: the Gwenfro, Clywedog, and Alyn. Wrexham is known for the reserve of underground water’s quality, which gave way to the development of Wreexham as a major brewing centre.
Training Locations at which ITIL 4 Specialist Create, Deliver and Support (CDS) is presently scheduled at: