benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL Specialist Create, Deliver and Support Module Manual
  • 2 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

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04 Course Content

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: Create Deliver and Support CDS 23/12/2020 Chester
2 days
£2744
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About Chester

Located on the River Dee, close by the Welsh border, is the city of Chester. Founded by the Romans as “Castrum” or Deva Victrix in 79 AD during the reign of Emperor Vespasian, Chester got its city status only in 1541. Chester, with a number of buildings that belong to the medivial times, is the best preserved among the walled cities in Britain. The development of the city began with the Industrial Revolution which brought railways, canals and new roads to the city. Also, there are the Chester Town Hall and Grosvenor Museum, that stand as examples of Victorian architecture.

History

The history of Chester is mainly divided into four periods – Roman, Medivial , the Industrial Revolution and the Modern era.

Roman

During this time, Chester was established as a fortress to counter the attacks from the Irish Sea. It was also named as Deva owing to the name of the goddess Dee. Many theories suggest that Chester was initially the city of choice instead of  Londonium (now London) for becoming the principal city of the Roman Province of Britannia Superior (what is now the United Kingdom).

Medivial

After the withdrawl of the Roman troops, Chester became a part of Powys – one of the many kingdoms of Romano-British era.Chester was renamed as Deverdoeu in the 12th Century.Earlier it is also said to have been known as the “City of Legions”.

Industrial Revolution

During the late 18th century, the Industrial Revolution was showing its effects in England and elsewehere. Chester was to play a significant role in the Industrial Revolution because of its market place and the railway station.

Modern Era

When the Second World War came to an end, Chester was already encountering housing problems. Farmland durings the 1950’s and 60’s were were developed as residential areas to form the suburb of Blacon. To take care of the traffic problems , a bypass was built in 1964 through and around the city centre.

People

  • James Hamilton, Author of Children's Books
  • Stuart Turner, Former Essex Cricketer
  • Cornor Kostick, Writer and Historian
  • Sir John Vanbrugh, Architect and Dramatist
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Locations Availability

ITIL 4 Specialist Create, Deliver and Support (CDS) Availability

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