Duration: 2 days
To attend, you must hold ITIL 4 Foundation certification.
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.
Bath is the largest city in the ceremonial county of Somerset, England. Bath is known for its Roman-Built baths. According to 2011 census, the population was 88,859. Bath is located in the valley of River Avon, 11 miles south-east of Bristol and 97 miles west of London.
With Latin name Aquæ Sulis ("the waters of Sulis") this city has become a spa. Romans built baths and a temple in River Avon valley. Before that also several hot springs were known. In the 7th century, Bath Abbey was founded and became the religious centre. In 12th and the 16th-century building was rebuilt. In the 17th century, claims were made for curing water of the springs. Bath became famous as a spa town in the Georgian era. The architecture of Georgian was crafted from Bath store that includes a circus, Pump room, Royal Crescent and Assembly Rooms. John Wood, the Elder, had laid down many streets and squares. In the 18th century, the city became very fashionable, and population increased. In early 19th century, Jane Austen lived in Bath. Following the Bath Blitz in World War II, the building was undertaken in the 19th century.
Bath has various industries including publishing, software and other service-orientated industries. Cultural and sporting venues, museums and theatres helped Bath to become a major centre for Tourism with more than one million visitors staying and 3.8 million day visitors. There are various museums in Bath including Victoria Art Gallery, Museum of Bath Architecture, Holburne Museum and Museum of East Asian Art.
Bath has two universities namely Bath Spa University and the University of Bath. Bath College provides further education. Sporting clubs in Bath include Bath City F.C and Bath Rugby. For all University Bath Sports Team, there is named Called TeamBath. In 1974 Bath became part of the county of Avon. After the abolition of Avon in 1996, it has been the principal centre of North East Somerset and Bath.
At the starting of the 20th century population of Bath rise to 65000. Electric trams ran on the streets from 1904 but later in 1939 buses replaced them. First council houses in Bath was constructed in 1970. Later more have been constructed in the 1920s and 1930s. During Second World War this place was bombed. In April 1942 raid around 21 people were killed and nearbout 1500 buildings were damaged. In 1964 Bath University was founded. Southgate Centre was built in 1972.
In 1978 Bath at Work Museum was opened and in 1979 Postal Museum was founded. In 1981 Herschel Museum was opened, and in the same year, National Centre of Photography was established. In 1987 Bath Museum of English Native was opened. In the same year, Bath was declared as World Heritage Site. In 1989 Podium Shopping Centre was opened. In 1992 Bath Museum building was opened. In 1997 Farmers Market was opened. For tourists, Bath is a popular destination and in 2006 Spa was opened in Bath. At present the total population of Bath is 84,000.
Training Locations at which ITIL 4 Specialist Create, Deliver and Support (CDS) is presently scheduled at: