benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL Specialist Create, Deliver and Support Module Manual
  • 2 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

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04 Course Content

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: Create Deliver and Support CDS 23/12/2020 Swindon
2 days
£2744
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About Swindon

Swindon

Swindon is a large town that is located in ceremonial County of Wiltshire. It is to the south-west of England, midway between Bristol 35 miles to the west and Reading 35 miles to East. London is 78 miles to East and Cardiff is 78 miles to West. According to 2011 census, it had a population of 185,609.

Under Town Development Act 1952 Swindon town expanded and this led to increases in population. From London Paddington to Bristol, Swindon railway station is located on the line. Since 1997 Swindon Borough Council is a unitary authority and independent of Wiltshire Council. People of Swindon are known as Swindonians. Bodleian Library’s Book Depository is located in Swindon that contains 153 miles of bookshelves. This has English Heritage National Monument Record Center. The Wider borough has headquarters of Honda car manufacturing plant and Nationwide Building Society.

History

About 14,000 men worked on the railway works at Swindon during the early 20th century. In 1900 Manchester Road was established. Two towns Old and New Swindon merged by 1900. The new city was named a Borough in 1900. By 1901, the population grew to 45,000 and by 1921 it reached 54,000.

Now the industry is much diverse than it was 50 years ago in Swindon. Primary employers are insurance, banking, building and car manufacturing (Honda). Other major companies in Swindon include engineering, food distribution and pharmaceuticals. Tourism is also flourishing in Swindon.

In 1964 Parade Shopping Precinct was built and town centre was pedestrianised in 1976. Brunel Centre was first established in 1978, and it was revamped in the 1990s. Later it was converted into Brunel Plaza and Brunel Arcade. In 1997 Great Western Designer Outlet Centre was opened. Greenbridge retail centre was opened in stages, between 1996 and 1999. In 1976 Oasis leisure centre was opened. in 1997 Swindon was made unitary authority. Park and Ride scheme started in the town during 1998. In 2000 Steam, Great Western Railway Museum was opened. In 2000 Bath University opened a branch in Swindon. In December 2002 Great Western Hospital was opened in Swindon. In 2008 new library was opened in Swindon. Now the population of Swindon is 185,000, and it has become one of the fastest growing towns in Europe.

Economy

The major employer in Swindon includes Honda car production plant located at former Vicker. Also Armstrongs Supermarine plane factory on old South Marston aerodrome. BMW/Mini present in Stratton, Dolby Labs, retailer W H Smith’s distribution centre and its headquarters and International engineering consultancy firm Halcrow. Intel company European Head Office is on the south side of Swindon. Various insurance and financial companies like Zurich Financial Services, RWE Generation UK plc and power, Nationwide Building Society, Arval the fleet and fuel card management company, Pharmaceutical companies like the United States based Catalent Pharma Solutions, Canada’s Patheon and Vygon Ltd, a French medical supplier have the UK based headquarter in this town. This city also had a head office of National Trust. Other employers in Swindon include National Research Councils, British Computer Society, Consumer goods supplier Reckitt Benckiser, TE Connectivity, Software Test Labs which is a Dynamic test consultancy. Software test Labs manages testing services company, and it is the branch of Becton Dickinson. UK Space Agency Headquarters are also located in Swindon.

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Locations Availability

ITIL 4 Specialist Create, Deliver and Support (CDS) Availability

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