benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

Show More

02 Course Overview

What's Included

  • ITIL Specialist Create, Deliver and Support Module Manual
  • 2 days of instructor-led tuition
  • Certificate
  • Exam
Show More

03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

Show More

04 Course Content

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
Show More
COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: Create Deliver and Support CDS 23/12/2020 Leicester
2 days
£2744
Show entries

About Leicester

Leicester is a town and unitary consultant region in the East Midlands of England, and the local city of Leicestershire. In the 2011 survey, the populace of the City of Leicester unitary authority was 329,839 creation it the most populated city in the East Midlands area. 

Leicester is the link of two main railway line (the north/south Midland Main Line and the East/West Birmingham). Leicester is the home-based to football club Leicester City. This club started the main upset by winning the 2016 Premier Association label.

 Climate:

Leicester is a town in the East Midlands of England. it is also the country town of Leicestershire. This city is closer to the eastern end of the National Forest. According to the 2011 census, its population was 329,839. This population results in the most populated city in East Midland region. 

 Government:

On 1 April 1997, Leicester City Council suited a unitary authority. Before then, local government was a two-tier system: the city and county councils were accountable for several features of local administration facilities: this system is still in place in the rest of Leicestershire. Leicestershire County Council reserved its HQs at County Hall in Glenfield, just outside the city border but within the urban area. The managerial offices of Leicester City Assembly are in the centre of the town at 115 Charles Street, having enthused from Welford Place, to be industrialised into a multifaceted of offices and plazas. Some services still cover the whole of the city and countries, but for the most part, the councils are independent.

After a long period of Labour administration, the city council from May 2003 was tracked by a Conservative coalition under Roger Blackmore, which misshapen in November 2004. The minority Labour group ran the city until May 2005, under Ross Willmott, when the Liberal Democrats and Conservatives moulded a new coalition, again under the leadership of Roger Blackmore.

Show More
Locations Availability

ITIL 4 Specialist Create, Deliver and Support (CDS) Availability

Cookie Policy - To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies.  Okay, I accept