Duration: 2 days
To attend, you must hold ITIL 4 Foundation certification.
This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.
Dublin is the largest city located in Ireland, and it is also the capital of Ireland. It is the province of Leinster on the east coast of Ireland located at the mouth of River Liffey. This city has urban populations of 1,345,402. According to 2016 report, the population of Greater Dublin Area was 1,904,806. In the 17th century, the city expanded rapidly and became the second largest city in British Empire before Acts of Union in 1800. After the division of Ireland in 1922, Dublin became the capital of Irish Free State, and this was later renamed as Ireland. City council administer Dublin. This city is listed by Globalization and World Cities Research Network (GaWC) as Global City. It is major contemporary and historical centre for education, industry, economy, the arts and administration.
On 24th April 1216 in Dublin, Easter Rising took place. In the 20th century, conditions improved in Dublin. In 1892-1906 new network of sewers was built. In 1932 Butt Bridge was established. In 1978 Talbot Memorial Bridge and 1982 Frank Sherwin Memorial bridge has been constructed. In the 1960s and 1970s redevelopment of the city centre started and due to the controversy it also included demolition of fine old buildings. In late 20th century population of city centre decreased as slums were demolished and new estates were built on the fence of the city. In 1990s new apartments were built in the city centre. In late 20th century, various industries like brewing, textiles and distilling decreased, but city council built new industrial estates like chemicals, engineering and electronics. Temple was renovated after 1991. Streets were made for pedestrians also and now contain shops, bars, art galleries and restaurants. Birthplace of Bernard Shaw’s located in Dublin was opened to the public in 1993. Dublinia, a museum of Medieval Ireland was opened in 1993. In 1997 Visitor centre in the custom house was opened. In the 21st century, Dublin continued to flourish. Now the population of Dublin is 505,000.
Training Locations at which ITIL 4 Specialist Create, Deliver and Support (CDS) is presently scheduled at: