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ITIL® Training Academy 3 Thomas More Square, 8th Floor, Thomas More Street, London E1W 1YW, United Kingdom 02038928112
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ITIL 4 Specialist Create, Deliver and Support (CDS)

Name: ITIL® Training Academy
Telephone: 02038928112

Gain knowledge of the 'core' service management activities of ITIL 4.

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

About the Course
Learning Curve
Go to Schedules
Related Courses

COURSE INFORMATION

ABOUT THE COURSE

This 2-day ITIL Specialist Create, Deliver and Support training course is one of the modules which go together to make up the Managing Professional stream of ITIL 4. It focuses on the 'core' service management activities involved in the ITIL framework and the 'creation' of services as newly covered by ITIL 4. It also covers service performance and service quality.

With ITIL 4 Foundation a prerequisite, the course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled and digital products and services. It ends with the ITIL Specialist Create, Deliver exam, upon successful completion of which you will receive the ITIL 4 Specialist Create, Deliver and Support certificate.

Further details of this course will be added later in 2019.

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UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

02 Course Overview

What's Included

ITIL Specialist Create, Deliver and Support Module Manual
2 days of instructor-led tuition
Certificate
Exam

03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

04 Course Content

Understand how to plan and build a service value stream to create, deliver, and support services:

Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
Understand the value of positive communications
Understand the planning and management of resources in the SVS
Understand the value and use of IT across the SVS

Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:

Learn how to design, develop, and transition a value stream using ITIL practices
Learn how to better provide user support using ITIL practices

Learn how to create, deliver, and support services:

Discover how to prioritize, structure, and coordinate work and activities
Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name	Dates		Duration	Price	Book Online
ITIL® 4 Specialist: Create Deliver and Support CDS	16/02/2022	https://www.itil.org.uk/training/itil-4-managing-professional/itil-4-specialist-create-deliver-and-support-cds#event622583	Scheduled	Sheffield	2 days	2022-02-16	2022-02-17	£4394	ADD TO CART ENQUIRE
ITIL® 4 Specialist: Create Deliver and Support CDS	25/05/2022	https://www.itil.org.uk/training/itil-4-managing-professional/itil-4-specialist-create-deliver-and-support-cds#event626234	Scheduled	Sheffield	2 days	2022-05-25	2022-05-26	£4394	ADD TO CART ENQUIRE
ITIL® 4 Specialist: Create Deliver and Support CDS	17/08/2022	https://www.itil.org.uk/training/itil-4-managing-professional/itil-4-specialist-create-deliver-and-support-cds#event629346	Scheduled	Sheffield	2 days	2022-08-17	2022-08-18	£4394	ADD TO CART ENQUIRE
ITIL® 4 Specialist: Create Deliver and Support CDS	02/11/2022	https://www.itil.org.uk/training/itil-4-managing-professional/itil-4-specialist-create-deliver-and-support-cds#event631687	Scheduled	Sheffield	2 days	2022-11-02	2022-11-03	£4394	ADD TO CART ENQUIRE

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Let's bring the training to you!

ITIL® Training Academy helps you to take flexible and cost-effective training at a location of your choice; we bring our expert trainers and course material to you. Whether it be a single team, an entire department, or everyone in the organisation, we will provide a consistent learning experience with applicable and mission-specific examples to ensure your project's success. Onsite training will eliminate excess travel, hotel, and venue expenses, that can otherwise add up.

If you are interested in onsite training, please fill in the form below & we'll get back to you ◤

Contact Information

Phone

02038928112

E-mail

enquire@itil.org.uk

Address

3 Thomas More Square, 8th Floor, Thomas More Street, London E1W 1YW, United Kingdom

About Sheffield

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