benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL Specialist Create, Deliver and Support Module Manual
  • 2 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

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04 Course Content

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
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ITIL 4 Specialist Create, Deliver and Support (CDS) Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Darlington

Darlington is a town famous for its market in County Durham, in North East England, and part of the Tees Valley. The town owes much of its growth to the effect of local Quaker families in the Georgian and Victorian era, and who has provided much of the money and vision in building the Stockton and Darlington Railway, the world's oldest steam locomotive powered permanent passenger railway. The town is often colloquially referred to as 'Darlo'. 

 Early history

The name Darlington originates from the Anglo-Saxon Dearthington, which apparently meant 'the settlement of Deornoth's people', but during Norman times the name had changed to Darlington.

Government

The Borough of Darlington turns into a unitary authority area with the formation of Darlington’s Borough Council on 1 April 1997, which parted it from the non-metropolitan county of Durham for purposes of administration only, as the town is still within County Durham for traditional purposes. Currently, it is Labour seat; the current MP is Jenny Chapman of the labour party.

Former MP for the town include Alan Milburn who is the former Secretary of State for Health under the Tony Blair’s Labour Government and Michael Fallon who is the current Secretary of State for Defence under Coalition Government of the David Cameron.

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Locations Availability

ITIL 4 Specialist Create, Deliver and Support (CDS) Availability

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