benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL Specialist Create, Deliver and Support Module Manual
  • 2 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

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04 Course Content

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: Create Deliver and Support CDS 10/12/2020 London
2 days
£1795
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About London

London is the most populous city of United Kingdom and England. London has become a significant settlement for around two millennia. This town was founded by the Romans who named it Londinium at that time. The old core of this city retains its 1.12 square-mile medieval boundaries. London has referred to metropolis around its core. Greater London is governed by London Assembly and Mayor of London.

London is one of the leading global city in the field of entertainment and healthcare. It is known as the world’s largest financial Centre. It has sixth-largest metropolitan area GDP in the world. London is also known as the world cultural capital. It is the most visited city in the world as measured by International arrivals. There are many Universities of higher education which form the greatest concentration. In 2012, London became the first city to have hosted three times the Summer Olympic Games.

London has a diverse range of cultures and people belonging to different communities living here. It's estimated population was 8,787,892 in mid-2016. Metropolitan area of this city is most populous in EU with 13,879,757 population. Greater London Assembly states the population of the city region as 22.7 Million. 

Four world heritage sites are located in London. Other famous landmarks in London include London Eye, Piccadilly Circus. In London, there are various places to visit like galleries, libraries, sporting events. London Underground is the oldest railway network in the world.

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Locations Availability

ITIL 4 Specialist Create, Deliver and Support (CDS) Availability

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