benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL Specialist Create, Deliver and Support Module Manual
  • 2 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

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04 Course Content

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
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ITIL 4 Specialist Create, Deliver and Support (CDS) Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Doncaster

Doncaster is known for its market located in South Yorkshire, England. Collectively with its surrounding suburbs and settlements, the town forms a part of the Metropolitan Borough of Doncaster. The town has a total population of 109,805.

Historically being part of the Yorkshire’s West Riding, Doncaster is 20 miles (nearly 30 km) away from the Sheffield. It is served mutually by an international airport, Robin Hood Airport Doncaster Sheffield in Finningley. The Doncaster Urban Area had a total population of 158,141 in 2011. 

 

Roman

Inhabited by former residents, Doncaster developed up at the site of a Roman fort built in the 1st century at the River Don crossing point. 

An alternative direct land route between Lincoln and York was provided by Doncaster. Ermine was the main route between York and Lincoln. It required parties to break down into smaller parts to cross the Humber in boats. 

 

Geography

Doncaster is a huge settlement and borough in South Yorkshire. The borough expanded dramatically in a population with the development of coal mining. 

The minister controls the Doncaster skyline in the middle of the town. The Frenchgate Shopping Centre has a significant position in the skyline. 

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Locations Availability

ITIL 4 Specialist Create, Deliver and Support (CDS) Availability

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