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About Reading

Located in Berkshire, Reading is a large and historically significant town. It was an important centre of trade as well as religion in the medieval period.The Reading Abbey, considered to be one of the richest monasteries of old England, still has its  12th-century abbey gateway and significant ruins intact. Due to the English Civil War, the town was damaged severely, causing a significant loss in trade.Reading also played an important role in the Revolution of 1688. It is where the revolution's only significant military action was taking place. The Great Western Railway, the brewing business, Readin has baking and seed growing all happened in the 19th century. Now Reading boasts of being a  major commercial centre, that involves information technology a Reading has, despite its nearness to London, a net inward traveller flow.

 Reading came up as a settlement way back in the 8th century.It had become the largest town in Berkshire by 1525 and had a population of around 5000 in the early 17th Century. It was in the 18th century that major iron works in the town came up and the city saw the growth of the brewing business for which Reading is known till date. It was in the 19th century that Reading saw the growth of manufacturing business also.

Economy

A vital commercial centre in the Thames Valley and Southern England, Reading is home to the headquarters of many British companies and UK offices of foreign multinationals. It is also a  major retail centre. Daily Reading has an inflow of 30,000 commuters as compared to 24,000 departures. Large companies such as  Microsoft and Oracle have their headquarters in Reading. Other businesses in Reading are Prudential, PepsiCo and Wrigley. In 2007, an independent poll placed Reading 16th in a league table of best performing retail centres in the UK.

Culture

Reading is known for its Reading Beer Festival which was first held in 1994 and is now known to be one of the largest beer festivals in the UK. It takes place at King's Meadow for the five days immediately preceding the May Day bank holiday every year.  Reading Pride also takes place at Reading, an annual LGBTA festival in Kings Meadow.

Museums

The Museum of Reading which opened in 1883 in the town's municipal buildings contains galleries that showcase the history of Reading and the excavations of Calleva Atrebatum. It also houses a full-size replica of the Bayeux Tapestry, an art collection, and galleries relating to Huntley and Palmers.

Located in East Reading, The Museum of English Rural Life is dedicated to the changing face of rural England. It also has collections of public value. It is not only owned but also managed by the University of Reading, just like the Ure Museum of Greek Archaeology, the Cole Museum of Zoology and the Harris Botanic Gardens. All these museums can be found on the university's Whiteknights Campus.

There is also a small Riverside Museum at Blake's Lock which tells one about Reading's two rivers, the Thames and the Kennet. The Museum of Berkshire Aviation which is located in Woodley houses a collection of aircraft and other accessories relating to the aviation industry in the town.

ITIL® Training & Certification

Topic Introduction

The ITIL® Certification Path is designed to guide professionals through a comprehensive journey in IT Service Management, starting from foundational principles to advanced strategic expertise. It helps delegates develop capabilities that align IT services with organisational goals.The certification journey starts with the ITIL® 4 Foundation Course, introducing essential terminology and core concepts of the ITIL® framework. Learners then progress through the ITIL® 4 Managing Professional (MP) certification path, a bundle of five modules that cover the full-service lifecycle. This path equips delegates with the knowledge to reduce service costs and improve service quality, ultimately enhancing customer satisfaction.This ITIL® Managing Professional bundle enables individuals to run successful IT-enabled teams, services and workflows.

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Our Learning Delivery Options

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Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

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Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

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Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

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Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

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Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management
  • Oversees end-to-end service delivery aligned with ITIL best practices.
  • Ensures consistent performance and continual improvement of IT Services.
  • Bridges business goals and IT operations for maximum service value.
  • Controls and coordinates all ITIL-defined change processes.
  • Minimises service disruptions while implementing critical IT changes.
  • Ensures risk assessment and stakeholder communication during transitions.
  • Manages incident lifecycles to restore services quickly and efficiently.
  • Reduces downtime by applying ITIL frameworks to real-time issues.
  • Enhances user satisfaction through structured incident resolution.
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Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

You can join live classroom training (virtual) while staying at home and feeling safe.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.

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To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

The ITIL® Certification Path is a structured learning framework that guides professionals from foundational understanding to expert-level competence in IT service management, equipping them to align IT services with business goals and drive service excellence.

The path is ideal for IT Professionals, Service Managers, Consultants, and anyone involved in managing or improving IT services, seeking a globally recognised credential to enhance their skills and career opportunities.

No prerequisites are required to begin. You start with the ITIL® Foundation Level. However, higher-level certifications require completion of prior modules and accumulation of credits as part of the certification scheme.

The path includes ITIL® Foundation, Practitioner, Intermediate (Lifecycle and Capability modules), Expert, and Master Levels. Each step builds your expertise in specific areas of ITIL® and prepares you for more advanced roles.

Yes. After Foundation, delegates can choose between Lifecycle or Capability modules at the Intermediate level based on their job role or interests, creating a personalised journey toward Expert and Master certification.

Absolutely. ITIL® is a leading global framework, and its certifications are respected by employers across industries for promoting effective, aligned, and value-driven IT service management practices.

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