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About Course Information
Learn modern ITIL concepts for digital products, services, and value creation
The Learning Curve
ITIL® Certification (Version 5) introduces the core concepts of modern digital product and service management. It explains how organisations create value through service offerings, service relationships, and value co-creation, while applying structured lifecycle activities and governance principles.
This instructor-led training builds a clear understanding of the ITIL Value System, the Four Dimensions of Product and Service Management, value streams, and continual improvement. It also highlights the role of emerging practices such as AI governance and alignment with frameworks like DevOps and PRINCE2.
We support delegates throughout their certification journey, ensuring they gain clarity on the ITIL® Foundation (Version 5) concepts, confidence in applying foundational principles, and a strong platform for progressing to advanced ITIL certification pathways.
There are no formal prerequisites for attending the ITIL® Certification (Version 5). This course is suitable for professionals seeking a foundational understanding of ITIL concepts and modern service management practices.
Module 1: Key ITIL Terms and Definitions
Product and Service Management
Experience, Strategy and Transformation
Service Offerings
Value Co-Creation
Service Relationships
Module 2: ITIL Four Dimensions of Product and Service Management
Introduction to the ITIL Four Dimensions
Internal and External Factors
Module 3: ITIL Product and Service Lifecycle
Introduction to ITIL Product and Service Lifecycle
Purpose and Scope of Lifecycle Activities
Module 4: ITIL Value System
Components of the ITIL Value System
ITIL Guiding Principles
Governance
Value Chain
Management Practices
ITIL Continual Improvement Model
Module 5: Value Stream Identification, Mapping and Management
Key Concepts of Value Streams Mapping and Management
Application of Value Streams
Purpose of Value Stream Mapping
Module 6: ITIL and Artificial Intelligence
Introduction to Artificial Intelligence
ITIL AI Governance
Module 7: ITIL and Other Frameworks
ITIL and DevOps
ITIL and PRINCE2
ITIL® Version 5 concepts, products, services, and value co-creation
ITIL Four Dimensions of product and service management
ITIL Value System, value streams, and continual improvement drive value
Course Highlights
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Duration: 2 Days
Corporate Training
Empower your teams with ITIL® 5 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
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Trusted Across Globally
10,000+ Global Learners
Professionals across industries rely on us to advance their careers with confidence.
5,000+ Corporate Clients
Trusted by leading organisations to upskill teams, drive performance, and meet business goals.
40+ Industry-Leading ITIL® Courses
Covering IT, Service Management, Leadership, and more — all accredited and up to date.
190+ Countries & 490+ Locations
Seamless training delivery anywhere in the world — virtual or onsite.
What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
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Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
Not Sure Which Course Is Right for You? Let Our Experts Guide the Way
Do you have questions about Certifications or Training formats? Our experts are here to help you make the right choice for your career.
Frequently Asked Questions?
ITIL (Version 5) is the
latest evolution of the ITIL framework. It provides practical, flexible
guidance for managing digital products and services across the entire
organisation, from strategy to daily operations, in fast-changing and
AI-enabled environments.
ITIL (Version 5) introduces an AI-native and complexity-ready approach, integrates product and service management, strengthens digital experience design, and maintains continuity with proven ITIL 4 concepts such as the value system and guiding principles.
This certification is suitable for IT professionals, service managers, product owners, digital teams, and leaders who need a modern framework to manage services, products, and value delivery in digital and AI-driven environments.
No prior ITIL knowledge is required. ITIL® (Version 5) Foundation is the entry point to the qualification scheme and is designed for beginners as well as professionals transitioning from older ITIL versions.
The Foundation exam is a closed-book multiple-choice test. It focuses on understanding key concepts, value creation, and how ITIL supports digital product and service environments.
Yes. ITIL 4 Foundation holders do not need to retake Foundation and can progress directly to advanced Version 5 modules. ITIL v3 Foundation holders are advised to complete ITIL (Version 5) Foundation to transition, as the new version introduces significant updates and new content.
ITIL® Training Academy is a premier destination for ITIL® courses. From beginners to seasoned professionals, we offer expert-led training across all levels.
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ITIL® Courses on this website are offered by The Knowledge Academy, an Accredited Training Organisation (ATO) of PeopleCert. ITIL® is a registered trade mark of PeopleCert. All rights reserved
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