ITIL® (Version 5) AI Governance Training

The ITIL® AI Governance (Version 5) Training introduces the principles and practices required to govern Artificial Intelligence within organisations. It explores AI governance concepts, governance models, governance improvement approaches, and the role of ITIL in supporting effective AI governance.

This course is suitable for IT Professionals, Service Managers, Governance Professionals, AI Practitioners, Consultants, and Digital Transformation Professionals. It is also beneficial for individuals involved in implementing, managing, or improving AI governance within their organisations.

There are no formal prerequisites for attending this ITIL® AI Governance (Version 5) Training. However, a basic understanding of Artificial Intelligence, IT service management, or organisational governance concepts may help delegates engage more effectively with the course content.

The ITIL® AI Governance (Version 5) Training covers AI governance concepts, governance principles, AI characteristics, AI risks, and the ITIL AI Capability Model. It also includes governance improvement activities, compliance considerations, governance patterns, and organisational AI governance scenarios.

Yes, this course introduces the ITIL AI Governance Improvement Model and explains its assess, design, implement, and maintain stages. Delegates also explore governance readiness, governance improvements, and holistic scenario applications.

The course explains how ITIL acts as a governance toolkit for managing AI within organisations. It also demonstrates how AI supports product and service lifecycle management activities and enables automation across value chain activities.

Yes, delegates learn about AI risks, governance challenges, and governance failures that may affect organisational AI initiatives. The course also explores governance controls and the ITIL AI Capability Model.

Yes, this course includes holistic end-to-end scenario applications that demonstrate how AI governance concepts can be applied in practice. These scenarios reinforce governance improvement activities and organisational decision-making.

This course supports professionals aspiring to roles such as AI Governance Lead, AI Adoption Lead, AI Delivery Lead, Service Manager, Product Manager, Transformation Lead, Implementation Lead, Service Designer, Programme Manager, Project Manager, and Operations Manager. It also helps professionals strengthen their ability to support AI governance initiatives and governance improvements within organisational environments.

Upon completing this course, delegates will be able to assess AI governance readiness and implement governance improvements using ITIL approaches. They will also be able to apply AI governance practices across organisational functions and governance scenarios.