ITIL® Foundation Level

Understand and implement ITIL® core concepts

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TOPIC INFORMATION

ITIL® Foundation Level Courses are designed, for delegates, to develop an understanding of key concepts and terminology in the ITIL® Service Lifecycle and further implement these concepts into your business.

ITIL® Foundation course is an entry level workshop, providing you with the knowledge required to obtain the internationally recognised best practice terminology, key concepts, structure, and core principles of ITIL®. It helps you to prepare for the ITIL® Foundation Examination. The course includes all of the expert training, course material, and exams required to become ITIL® Foundation certified. 

ITIL® Practitioner course is the next stage that includes implementation of basic concepts and terminologies used in ITIL® Service Lifecycle. It provides guidance on “how to” so that you may proceed in applying ITIL® best practices within the organisation.

What are the benefits of taking this courses?

Enhance organisational productivity and user experience by implementing IT Service Management within the organisation. Implementing ITIL® within the organisation helps service providers to:

  • Improve the business outcome for better user experience
  • Enable business change to adopt the latest technology in the industry
  • Optimise user experience to make them permanent customers
  • Slow value for money of customer or business
  • Improve service quality continues to lead the market

Why choose us?

Become ITIL® certified with our customary ITIL® training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to pass the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite.

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation 27/12/2018 Swansea
3 Days
£795
ITIL® Foundation & Practitioner 27/12/2018 Swansea
5 Days
£1549
ITIL® Foundation 14/02/2019 Swansea
3 Days
£795
ITIL® Foundation & Practitioner 15/04/2019 Swansea
5 Days
£1549
ITIL® Foundation 16/04/2019 Swansea
3 Days
£795
ITIL® Foundation 23/04/2019 Swansea
3 Days
£795
ITIL® Foundation & Practitioner 23/04/2019 Swansea
5 Days
£1549
ITIL® Foundation 07/05/2019 Swansea
3 Days
£795
ITIL® Foundation & Practitioner 07/05/2019 Swansea
5 Days
£1549
ITIL® Foundation 28/05/2019 Swansea
3 Days
£795
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About Swansea

Swansea

Swansea is officially known as County of Swansea as well as City. It is coastal city and County in Wales. After Cardiff, it is the largest city in Wales. Swansea twenty-fifth largest city located in the United Kingdom. Swansea is situated within boundaries of ancient Welsh commote of Gwyr and Glamorgan. It is located on sandy south-west Wales Coast, area of County include Lliw uplands and Gower peninsula.

Swansea had a population of 241,300 in 2014. Last official census demonstrated that the  combined population of Swansea was 462,000. This made  it the second most populous local authority area in Wales after Cardiff. During the 19th century industrial heydey, Swansea was a major centre of copper and got the name ‘Copperopolis’.

History

Swansea had a population of 134,000 by 1901, and it continued to flourish rapidly during the 20th century. In 1911 Gynn Vivian Art Gallery was opened and in 1906 first council houses were built in Swansea. In the early 20th century the slums were being  demolished. More slums were built after 1945 as well as various private houses also.

The new Guildhall came up in 1934 in Swansea. This city suffered severe damage due to bombing raids during Second World War. Around 387 people were and the city heart was destroyed. It was rebuilt in the 1960s.

During the beginning of 20th century, Swansea port continued to thrive. In 1909 Kings Dock was built. In 1920 Queen dock was established. At the beginning of the 20th-century tinplate industry was growing along with the steel and copper industries. These industries suffered depression in the 1930s, and there was much unemployment in Swansea.

During the Second World War, the economy of Swansea again increased and but after it, metal working industries were plunged. Coal mining was nowhere to be seen  by the end of the 20th century. The Council built new industriesIn 1990 Plantasia was opened. In 1997 Parc Tawe Centre was extended and in 1990s Castle Square was redeveloped. Swansea was thriving in the 21st Century even. In 2005 National Waterfront Museum was opened. Now the population of Swansea is 239,000.

Economy

Technium Centre which is one of the first of new buildings established as part of SA1 development scheme at Swansea Docks. Swansea was developed as a centre for mining and metals, especially copper industry from starting of the 18th century. The industry saw its height in the 1880s when 60% of copper ores imported to Britain were smelted in Lower Swansea Valley. By the end of Second World War, these industries declined.  Around 105,500 people work in the City and County of Swansea. 90% are employed in service sectors with high shares. Other occupations include professional, sales/customer, service occupations and administrative/secretarial. DVLA headquarters based in  Morriston is also located in Swansea, and it employs around 6000 people in the city. Other major businesses in Swansea include Virgin Media, Admiral Group, v, HSBC, and Amazon.co.uk. Virgin Atlantic has its largest worldwide contact centre in Swansea. It  includes services such as customer relations, baggage claims, reservations and sales.

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Locations Availability

ITIL® Foundation Level Availability

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