ITIL® Foundation Level Training Course

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Industries That Rely on ITIL®

Information Technology (IT)
Finance & Banking
Healthcare
Telecommunications
Government & Public Sector
Retail & E-Commerce
Education & E-Learning

About Crewe

ITIL® Training & Certification

Topic Introduction

Topic Introduction

ITIL® Foundation Level Courses are designed, for delegates, to develop an understanding of key concepts and terminology in the ITIL® Service Lifecycle and further implement these concepts into your business. The ITIL® Foundation Course is an entry-level workshop, providing you with the knowledge required to obtain the internationally recognised best practice terminology, key concepts, structure, and core principles of ITIL®. It helps you to prepare for the ITIL® Foundation Examination. The course includes expert training, course material, and exams required to become ITIL® Foundation Certified. ITIL® Practitioner Course is the next stage that includes implementation of basic concepts and terminologies used in ITIL® Service Lifecycle. It provides guidance on “how to” so that you may proceed in applying ITIL® best practices within the organisation.

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Our Learning Delivery Options

Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

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Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management

Oversees end-to-end service delivery aligned with ITIL best practices.
Ensures consistent performance and continual improvement of IT Services.
Bridges business goals and IT operations for maximum service value.

Controls and coordinates all ITIL-defined change processes.
Minimises service disruptions while implementing critical IT changes.
Ensures risk assessment and stakeholder communication during transitions.

Manages incident lifecycles to restore services quickly and efficiently.
Reduces downtime by applying ITIL frameworks to real-time issues.
Enhances user satisfaction through structured incident resolution.

Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

Virtual Classroom

You can join live classroom training (virtual) while staying at home and feeling safe.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

What is the ITIL® Foundation Level Course?

The ITIL® Foundation Course is an entry-level certification that introduces the core principles, terminology, and practices of IT service management based on the ITIL® framework.

Who should take the ITIL® Foundation Course?

This course is ideal for IT professionals, service managers, support staff, and anyone looking to understand ITIL® concepts and improve service delivery in their organisation.

Are there any prerequisites for the ITIL® Foundation Course?

No prior qualifications or experience are required. The course is designed for beginners and provides all the foundational knowledge needed.

What topics are covered in the ITIL® Foundation Course?

The course covers the ITIL® service value system, key concepts of service management, guiding principles, service value chain, and continual improvement.

Is the ITIL® Foundation Course suitable for non-technical roles?

Absolutely. The course is valuable for anyone involved in service delivery, including Project Managers, Business Analysts, and Quality Professionals.

Is the ITIL® Foundation Certification recognised globally?

Yes, the ITIL® Foundation Certification is globally recognised and valued by employers across industries for its relevance in IT service management.

ITIL® Foundation Level

About Crewe

ITIL® Training & Certification

Topic Introduction

Our Learning Delivery Options

Classroom Training

Online Instructor-Led Training

Online Self-Paced Training

Onsite Training

Need Help Choosing the Right Delivery Format?

Top ITIL® Roles Leading Operational Excellence

Virtual Classroom Training

Other Topics to Explore

Let’s Build a Tailored Training Solution for Your Team

Frequently Asked Questions?

About ITIL®

ITIL® TRAINING

Let’s Talk

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About Crewe

ITIL® Training & Certification

Topic Introduction

Our Learning Delivery Options

Classroom Training

Online Instructor-Led Training

Online Self-Paced Training

Onsite Training

Need Help Choosing the Right Delivery Format?

Top ITIL® Roles Leading Operational Excellence

Virtual Classroom Training

Other Topics to Explore

Let’s Build a Tailored Training Solution for Your Team

Frequently Asked Questions?

About ITIL®

ITIL® TRAINING

Let’s Talk

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