Course code: IT2938
Duration: 2 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.
Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.
*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL® 4 Foundation Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes Centralise activities and functions to save on cost and time There are no pre-requisites for this course.
The ITIL® 4 Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.
*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
The topics you will cover when attending this course are:
Enquire Now
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Wrexham is a major town in the north of Wales. It is an administrative, commercial, as well as an educational centre. Since 1996 it has been the centre of the Wrexham County Borough. Census in 2011 states that Wrexham had a total population of 61,603, making it the fourth largest urban area in Wales.
From Prehistoric to Roman times
Civilization in the Wrexham area is said to have been existing since the Mesolithic period (8000 to 4300 BC). By the early Middle Bronze Age it became an innovative metalworking industry.
Archeologists have revealed the presence of Roman civilian settlements in Plas Coch area of Wrexham. Also, finds have revealed proof of agriculture and trade with the wider Roman world.
Governance
The Wrexham constituency elects members to the UK Parliament and the National Assembly for Wales. The constituency consists of both the town and some of its distant villages such as Gwersyllt, Rossett, Llay, Holt and Marford.
It is considered as a safe seat for Labour Party for the UK’s Parliament. Wrexham is subdivided into the communities of Acton, Offa, Rhosddu and Caia Park.
Geography
Wrexham is not constructed on the main river but a flat plateau between easternmost mountains and the lower Dee Valley of North Wales. This position permitted it to develop as a market town, and later as an industrial hub due to its rich natural reserves of iron ore and coal.
But three minor rivers flow through parts of the town: the Gwenfro, Clywedog, and Alyn. Wrexham is known for the reserve of underground water’s quality, which gave way to the development of Wreexham as a major brewing centre.
Training Locations at which ITIL® 4 Foundation Training is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
