benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no pre-requisites for this course.

 

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02 Course Overview

ITIL® 4 Foundation

The ITIL® 4 Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

ITIL 4 Exam Information

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book exam

 

*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready
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03 What will the delegates learn ?

  • Delegates will gain a basic understanding of the ITIL® 4 framework
  • Learn how ITIL® 4 can be used, to improve the quality of IT service management, in an organisation
  • Appreciate the five key areas of ITIL®: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
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04 Course Content

The topics you will cover when attending this course are:

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ENQUIRE COURSE EVENTS & PRICES

ITIL® 4 Foundation Training Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Norwich

Norwich is a town on the River Wensum in East Anglia and lies about 100 miles north-east of London. For the period of the 11th century, it was the chief city in England after London, and one of its most important. It sustained the capital of the most crowded English county until the Industrial Rebellion.

The urban area of Norwich had a populace of 213,166 rendering to the 2011 Survey. This area ranges outside the city border, with wide suburban areas on the western, northern and eastern sides, with Costessey, Taverham, Hellesdon, Bowthorpe, Old Catton, Sprowston and Thorpe St Andrew. A total of 132,512 citizens are living in the Town of Norwich. It is the fourth most throatily engaged local government area in the East of England, with 3,480 people per square kilometre.

 Government

City and county councils:

Norwich has been ruled by two tiers of local government since the implementation of the Local Government Act 1972. The upper level is Norfolk County Assembly, which achieves planned services such as schools, social services and libraries across the county of Norfolk. The lower row is Norwich City Assembly, which functions local facilities such as housing, preparation, freedom and travel.

Norwich elects 13 region councillors to the 84-member county council. The city is unglued into single-member electoral separations, and county councillors are chosen every four years. Following the 2013 county council elections, the dissemination of council seats is Labour Party 8, Green Party 4, and Liberal Democrats 1. The county board is presently under no general control.

Norwich City Council involves of 39 councillors chosen to signify 13 wards — three councillors per ward. Elections are detained by thirds, where one councillor in each ward is elected yearly for a four-year term, but in the year of county council elections. It is currently measured by the Labour Party. Following the 2016 local votes, the distribution of council seats is Labour 26, Green Party 10, and Liberal Democrats 3.

Lord Mayoralty and shrievalty

Norwich Guildhall is the seat of local government from the early 15th century until 1938. The ritual head of the city is the Lord Mayor; though now merely a ceremonial location, in the past the office carried substantial expert, with decision-making powers over the funds and matters of the city council. As of 2017, the Lord Mayor is Cllr. David Fullman and the Deputy Lord Mayor is Cllr. Martin Schmierer. The office of mayor of Norwich dated from 1403 and was raised to the dignity of lord mayor in 1910 by Edward VII "given the position occupied by that city as the chief town of East Anglia and its close association with His Majesty". From 1404 the people of Norwich, as a county corporate, had the honour of selecting two sheriffs. Under the Public Corporations Act 1835, this number of sheriffs was abridged to one, and it converted an completely ceremonial post. Both Lord Mayor and Sheriff are chosen at the council's annual meeting.

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Locations Availability

ITIL® 4 Foundation Training Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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