benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no pre-requisites for this course.

 

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02 Course Overview

ITIL® 4 Foundation

The ITIL® 4 Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

ITIL 4 Exam Information

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book exam

 

*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready
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03 What will the delegates learn ?

  • Delegates will gain a basic understanding of the ITIL® 4 framework
  • Learn how ITIL® 4 can be used, to improve the quality of IT service management, in an organisation
  • Appreciate the five key areas of ITIL®: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
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04 Course Content

The topics you will cover when attending this course are:

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ENQUIRE COURSE EVENTS & PRICES

ITIL® 4 Foundation Training Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About London

London is the most populous city of United Kingdom and England. London has become a significant settlement for around two millennia. This town was founded by the Romans who named it Londinium at that time. The old core of this city retains its 1.12 square-mile medieval boundaries. London has referred to metropolis around its core. Greater London is governed by London Assembly and Mayor of London.

London is one of the leading global city in the field of entertainment and healthcare. It is known as the world’s largest financial Centre. It has sixth-largest metropolitan area GDP in the world. London is also known as the world cultural capital. It is the most visited city in the world as measured by International arrivals. There are many Universities of higher education which form the greatest concentration. In 2012, London became the first city to have hosted three times the Summer Olympic Games.

London has a diverse range of cultures and people belonging to different communities living here. It's estimated population was 8,787,892 in mid-2016. Metropolitan area of this city is most populous in EU with 13,879,757 population. Greater London Assembly states the population of the city region as 22.7 Million. 

Four world heritage sites are located in London. Other famous landmarks in London include London Eye, Piccadilly Circus. In London, there are various places to visit like galleries, libraries, sporting events. London Underground is the oldest railway network in the world.

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Locations Availability

ITIL® 4 Foundation Training Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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