benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no pre-requisites for this course.

 

Show More

02 Course Overview

ITIL® 4 Foundation

The ITIL® 4 Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

ITIL 4 Exam Information

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book exam

 

*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready
Show More

03 What will the delegates learn ?

  • Delegates will gain a basic understanding of the ITIL® 4 framework
  • Learn how ITIL® 4 can be used, to improve the quality of IT service management, in an organisation
  • Appreciate the five key areas of ITIL®: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
Show More

04 Course Content

The topics you will cover when attending this course are:

Show More
ENQUIRE COURSE EVENTS & PRICES

ITIL® 4 Foundation Training Enquiry

Search for more related course schedules

 

Enquire Now


----- OR -------

Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Newcastle

Newcastle is also known as Newcastle upon Tyne. Newcastle is a city located in Tyne and Wear, England.  This town is the most populous city in the North East and forms the centre of the Tyneside city, the eighth most populous urban region in the United Kingdom. 

The city established the Roman settlement Pons Aelius. It was titled after the castle constructed in 1080 by Robert Curthose, William the Conqueror's eldest son.  The port advanced in the 16th century and, along with the dockyards lower down the River Tyne, was amongst the world's largest shipbuilding and ship-repairing centres. Among its icons are Newcastle United football club and the Tyne Bridge. Since 1981 the city has held the Great North Run, a half-marathon which pleas over 57,000 runners each year.

 

Geography

Newcastle is situated in the North East of England, in the metropolitan county of Tyne and Wear and the historical and traditional county of Northumberland. The ground beneath the city is shaped from Carboniferous strata of the Middle Pennine Coal Measures Group. It is a group of sandstones, mudstones and coal seams which usually dip temperately eastwards. To the west of the city are the Upper Pennine Coal Measures and more west again the sandstones and mudstones of the Stainmore Formation, the local corresponding of the Millstone Grit.

 

Show More
Locations Availability

ITIL® 4 Foundation Training Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

Cookie Policy - To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies.  Okay, I accept