UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no pre-requisites for this course.

 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book exam
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02 What will the delegates learn ?

  • Delegates will gain a basic understanding of the ITIL® framework
  • Learn how ITIL® can be used, to improve the quality of IT service management, in an organisation
  • Appreciate the five key areas of ITIL®: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
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04 Course Content

The topics you will cover when attending this course are:

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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation 02/01/2018 Teesside
3 Days
£4499
ITIL® Foundation 27/03/2018 Teesside
3 Days
£4499
ITIL® Foundation 03/04/2018 Teesside
3 Days
£4499
ITIL® Foundation 08/05/2018 Teesside
3 Days
£4499
ITIL® Foundation 29/05/2018 Teesside
3 Days
£4499
ITIL® Foundation 28/08/2018 Teesside
3 Days
£4499
ITIL® Foundation 27/12/2018 Teesside
3 Days
£4499
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About Teesside

Teesside receives its name from the group of urban areas lying near the River Tees. These areas include the towns of Billingham, Redcar, Stockton-on-Tees, and Thornaby. During the period 1968 to 1974 Teesside was a district. Even with a decline in the working population of Teesside, it remains an important centre for heavy industry. Big industries such as British Steel and ICI have now given way to other industries that deal in technology, science, and the service sector.

Local government:

In 1974 Cleveland came into being and many towns such as Teesside, Middlesbrough, Hartlepool and Guisborough were merged into it.  Cleveland was abolished, and four independent unitary authority boroughs were formed. The new unitary authorities were Hartlepool, Stockton, Middlesbrough and Redcar and Cleveland (a renamed Langbaurgh). Now, they were returned to the counties of North Yorkshire and County Durham for ceremonial purposes. Stockton-on-Tees being the only exception as it was to be divided between two ceremonial counties. In 1998 another town, Darlington also became an independent unitary authority and formed the sub-region of the Tees Valley.

Though the County of Cleveland was abolished in 1996 still the Cleveland Police and Cleveland Fire Brigade carry the county name. Today even the post items bear the name of Cleveland County citing reasons that no more post towns and postcodes are required for the existing areas in the UK.

The River Tees and Teesport

The third largest port in the U.K , Teesport is based on the River Tees. It is one of the ten biggest ports in Western Europe. It deals with import and export of petrochemical, chemical and steel processing industries products. Port is capable of handling 56 million tonnes of goods every year. For the NEPIC cluster of process companies, the port plays an important role.

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Locations Availability

ITIL® Foundation Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.