Course code: IT2938
Duration: 2 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.
Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.
*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL® 4 Foundation Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes Centralise activities and functions to save on cost and time There are no pre-requisites for this course.
The ITIL® 4 Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.
*After completing 2 day of classroom training, there is a flexible Foundation exam online to complete at your convenience.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
The topics you will cover when attending this course are:
Enquire Now
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Bournemouth is a famous coastal resort town situated on the south coast of England. It heads to the east of the Jurassic Coast, a 96-mile (approx 155 km) World Heritage Site. By 2011 census, the town has a total population of 183,491 that makes it largest area of Dorset. It has Poole to the west and Christchurch in the east, also covers the South East Dorset conurbation, which has over 465,000 residents.
Before Lewis Tregonwell founded it (in 1810), the area was a deserted heathland occasionally visited by smugglers and fishers. Originally marketed as a health resort, the town received a lift when it appeared in the book in 1841 by Augustus Granville named as The Spas of England. Bournemouth became a recognised town in 1870 as its growth truly accelerated with the arrival of the railway.
History
The area around the mouth of the River Bourne became part of the Hundred of Holdenhurst in the 12th century. Later the hundred became the Liberty of Westover when it also includes the settlements of Muscliff, North Ashley, Throop, Muccleshell, Ilford, Tuckton, Wick and Pokesdown, and incorporated into the Manor of Christchurch. The Hampshire and Dorset region around it had been the place of human settlement for hundreds of years.
Governance
Historically Bournemouth was part of Hampshire, with neighbouring Poole, just to the west of the border, in Dorset. At the time of the local government re-organisation in 1974, it was considered required that the whole of the Bournemouth/Poole urban area should be part of the same county. Bournemouth, therefore, became part of the non-metropolitan county of Dorset on 1 April 1974. On 1 April 1997, Bournemouth became an independent authority, independent from Dorset County Council. For the Lieutenancy, it remains part of the ceremonial county of Dorset.
Demography
The 2011 census records the total population of Bournemouth as 183,491, includes 91,386 males and 92,105 females, which is equal to 49.8% and 50.2% of the population respectively. The mean average age of all citizens is 40 years. With 4,000 citizens per sq km, it has the highest population density in the South-West region.
Training Locations at which ITIL® 4 Foundation Training is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
