ITIL® Expert Level Training Course

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Industries That Rely on ITIL®

Information Technology (IT)
Finance & Banking
Healthcare
Telecommunications
Government & Public Sector
Retail & E-Commerce
Education & E-Learning

About Harrogate

Harrogate

Harrogate located in North Yorkshire, England is a spa town. Yorkshire Dales National Park and Nidderdale AONB is located nearby. Harrogate spa water contains common salt, iron and sulphur. Harrogate Railway Station and Harrogate Bus Station in the city centre flourish transport connections. At 10 miles south-west of Harrogate is Leeds Bradford International Airport located. Harrogate is connected to A1 and Wetherby by A661. Harrogate had a population of 71,594 according to 2001 UK census.

Economy

Harrogate has a strong economy. The primary focus of this town's business is conference and exhibition industry with Harrogate International Centre which is the third largest fully integrated exhibition and conference centre in UK and largest in Europe. It contributes over Euro 150 million to the economy every year and attracts around 350,000 business visitors annually. Great Yorkshire Showground and Pavilions of Harrogate are also located in this town, which are major destinations for the conference. Yorkshire tea which is exported by Taylors of Harrogate and internationally exported Harrogate Spring Water is also in Harrogate. Exports of this town Harrogate Blue Cheese, Farrah’s Toffee and Debbie & Andrews Harrogate sausages. Hub of the regional agricultural industry is The Great Yorkshire Showground which is hosted by Yorkshire Agricultural Society. Various business visitors at Harrogate live at large hotels and some built for visitors to Spa. The main shopping district of Harrogate is focused on Oxford Street, Beulah Street, Cambridge Street and James Street where many high street shops can be found. There is a broad range of designer and boutique shopping on Parliament Street, and in Montpellier quarter and around Commercial Street independent shopping centre is located. For eating in Harrogate, the town has well-served restaurants. Cheltenham Parade and Parliament Street have many restaurants, and there is also many chain restaurants on Albert Street and John Street. Harrogate is currently in the conservatives hand, and Andrew Jones is the local MP.

ITIL® Training & Certification

Topic Introduction

Topic Introduction

ITIL® Managing Across the Lifecycle is the final step in attaining ITIL® Expert Certification. You will get complete knowledge regarding strategic design, implementation and management of capabilities and resources that are required in the Service Lifecycle. Managing Across the Lifecycle course will help you combine knowledge of various ITIL® areas in the lifecycle into a single service management strategy. Following are five core publications of ITIL®:Service DesignService StrategyService TransitionService OperationContinual Service Improvement

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Our Learning Delivery Options

Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

+44 20 3608 9989

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Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management

Oversees end-to-end service delivery aligned with ITIL best practices.
Ensures consistent performance and continual improvement of IT Services.
Bridges business goals and IT operations for maximum service value.

Controls and coordinates all ITIL-defined change processes.
Minimises service disruptions while implementing critical IT changes.
Ensures risk assessment and stakeholder communication during transitions.

Manages incident lifecycles to restore services quickly and efficiently.
Reduces downtime by applying ITIL frameworks to real-time issues.
Enhances user satisfaction through structured incident resolution.

Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

Virtual Classroom

You can join live classroom training (virtual) while staying at home and feeling safe.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

What is the ITIL® Expert Level Certification?

The ITIL® Expert Certification is a high-level credential that demonstrates a thorough and integrated understanding of the entire ITIL® framework, covering both lifecycle and capability modules, including the Managing Across the Lifecycle (MALC) module.

Who should pursue the ITIL® Expert Certification?

This certification is ideal for experienced IT Service Managers, Consultants, and professionals who want to lead ITIL® implementations, drive continual improvement, and advance to strategic leadership roles in IT service management.

Are there any prerequisites for the ITIL® Expert Level?

Yes. Candidates must hold the ITIL® Foundation Certificate and accumulate at least 17 credits from Intermediate modules before completing the Managing Across the Lifecycle (MALC) module to achieve Expert status.

What topics are covered in the ITIL® Expert Certification pathway?

Topics vary across chosen modules but include Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, as well as process-specific modules like Release Control and Validation, and Operational Support and Analysis.

Is the ITIL® Expert Level suitable for leadership roles?

Absolutely. The certification validates strategic thinking, cross-functional knowledge, and the capability to align IT services with business objectives all essential for senior IT management and leadership roles.

Is the ITIL® Expert Certification recognised globally?

Yes, the ITIL® Expert Certification is globally recognised and respected as a mark of excellence in IT service management, showcasing a candidate’s ability to manage complex ITSM initiatives.

ITIL® Expert Level

About Harrogate