ITIL® Expert Level

The ITIL® Expert Certification is a high-level credential that demonstrates a thorough and integrated understanding of the entire ITIL® framework, covering both lifecycle and capability modules, including the Managing Across the Lifecycle (MALC) module.

This certification is ideal for experienced IT Service Managers, Consultants, and professionals who want to lead ITIL® implementations, drive continual improvement, and advance to strategic leadership roles in IT service management.

Yes. Candidates must hold the ITIL® Foundation Certificate and accumulate at least 17 credits from Intermediate modules before completing the Managing Across the Lifecycle (MALC) module to achieve Expert status.

Topics vary across chosen modules but include Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, as well as process-specific modules like Release Control and Validation, and Operational Support and Analysis.

Absolutely. The certification validates strategic thinking, cross-functional knowledge, and the capability to align IT services with business objectives all essential for senior IT management and leadership roles.

Yes, the ITIL® Expert Certification is globally recognised and respected as a mark of excellence in IT service management, showcasing a candidate’s ability to manage complex ITSM initiatives.