ITIL® Transformation Courses

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Industries That Rely on ITIL®

Information Technology (IT)
Finance & Banking
Healthcare
Telecommunications
Government & Public Sector
Retail & E-Commerce
Education & E-Learning

About Birmingham

Birmingham, located in the West Midlands, England, has a population of 1,101,360 (as of 2014). Birmingham became a centre of prominence with the beginning of the Industrial Revolution. As such it prospered in the fields of science and technology. It underwent economic development and a saw a series of innovations taking place that was responsible for shaping Birmingham into how we know it today. Birmingham became "the first manufacturing town in the world" by the year 1791.

During the period of 1940 to 1943 in the Second World War, the German Luftwaffe heavily bombed Birmingham in what was later made popular by the name of the Birmingham Blitz. However, this damage to the city's infrastructure and its demolition led to its redevelopment in next few decades.

The Brummies, a term derived from the city's nickname of Brum and is used for the citizens of Birmingham.This seems to have originated from the city's earlier name, Bromwicham. The city has a distinctive Brummie accent and dialect as well.

Education

Primary and Secondary

England’s largest local education authority is the Birmingham City Council which is either directly or indirectly responsible for the education of all the students in Birmingham25 nursery schools, 328 primary schools, 77 high schools and 29 schools for the specially abled. There are around 3,500 adult education courses throughout the year in such schools. A majority of Birmingham's state schools are directly run by the Birmingham City Council. Birmingham is also home to a number of schools that are supported by the state system. The secondary schools in Birmingham since the 1970s have been 11-16/18 large schools. On the other hand post, GCSE students have the choice of continuing their education in either a school's sixth form or at a college. In Birmingham’s school system, students are categorised into two groups during their primary schooling i.e. 4-7 and 7-11 years.

Further and higher education

Home to five major universities: Aston University, University of Birmingham, Birmingham City University, University College Birmingham and Newman University, Birmingham also houses the University of Law and BPP University campuses, along with the Open University's West Midlands regional base. In 2011 Birmingham had 78,259 full-time students aged 18–74 resident in the city during term time, more than any other urban location in the United Kingdom outside London. Birmingham has 32,690 research students, also the highest number of any major city outside London.

Cricket

Edgbaston Cricket Ground, known as the home ground for Warwickshire County Cricket Club, also hosts Test and ODI’s.Next to the Lord's, it is the biggest cricket ground in the whole of United Kingdom. It was at Brian Laa scored 501 not out for Warwickshire in 1994 at this ground.

ITIL® Training & Certification

Topic Introduction

Topic Introduction

ITIL® Transformation introduces professionals to the principles, practices, and strategic approaches required to manage digital transformation through modern IT service management. It focuses on aligning organisational change, technology adoption, and service value delivery to support business success.

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Our Learning Delivery Options

Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

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Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management

Oversees end-to-end service delivery aligned with ITIL best practices.
Ensures consistent performance and continual improvement of IT Services.
Bridges business goals and IT operations for maximum service value.

Controls and coordinates all ITIL-defined change processes.
Minimises service disruptions while implementing critical IT changes.
Ensures risk assessment and stakeholder communication during transitions.

Manages incident lifecycles to restore services quickly and efficiently.
Reduces downtime by applying ITIL frameworks to real-time issues.
Enhances user satisfaction through structured incident resolution.

Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

Virtual Classroom

You can join live classroom training (virtual) while staying at home and feeling safe.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

What are the ITIL® Transformation Courses?

The ITIL® Transformation Courses focuses on managing organisational change, digital transformation, and modern service management practices using the ITIL® framework. It helps professionals understand how to align services, technology, and business strategy during transformation initiatives.

Who should take the ITIL® Transformation Certification?

This certification is ideal for IT leaders, Service Managers, Transformation Managers, Project Managers, and professionals responsible for driving organisational change and service modernisation initiatives.

Are there any prerequisites for the ITIL® Transformation Certification?

A foundational understanding of ITIL® concepts, such as the ITIL® Version 5 Foundation Certification or equivalent knowledge of IT service management, is recommended before taking this certification.

What topics are covered in the ITIL® Transformation Certification?

The certification covers digital transformation strategy, service value streams, governance, organisational change management, continual improvement, and modern IT service management practices aligned with automation and emerging technologies.

Is the ITIL® Transformation Certification suitable for non-technical roles?

Absolutely. The certification is valuable for professionals involved in strategic planning, service delivery, governance, and organisational change across business and IT environments.

Is the ITIL® Transformation Certification recognised globally?

Yes, the ITIL® Transformation Certification is globally recognised and valued by organisations adopting modern service management and digital transformation practices.

ITIL® 5 Transformation Certification

About Birmingham