ITIL® Transformation Courses

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Government & Public Sector
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Education & E-Learning

About Dundee

Dundee, which is Scotland's fourth-largest city was at one time a part of Angus, a city built in the 12^th century. As of now, Dundee stands out to be the 51st-most-populous built-up area in the United Kingdom. Also, Dundee is the second-highest populated area in whole of Scotland. As Dundee City, it is one of the 32 council areas that manage the administrative procedures in Scotland. Dundee developed into a borough in the 12^th century, and when the Industrial Revolution started in the 19^th Century, it became famous for “Jute, Jam and Journalism”.

In 2014, the United Nations recognised Dundee as the UK's first UNESCO City of Design for its varied contributions to different fields including medical research, comics and video games. A unique feature of Dundee is that its two professional football clubs Dundee United and Dundee F.C. have stadiums placed faar away from each other.

With the decline of traditional industry, the city adopted a plan that cost it £1 billion to relink the Waterfront to the city centre within a timeperiod of 30 years beginning with 2001.

Sports

The citizens of Dundee seem to have a gaming spirit as a number of games are played there by different clubs.

Football

Dundee and Dundee United are the two football clubs in Dundee established since 1893 and 1909 respectively. These clubs play their home games at Dens Park and Tannadice Park respectively.

Ice Hockey

The Dundee Stars, is the team that plays Ice Hockey in Dundee at their home ground the Dundee Ice Arena.

Rugby

Besides Football and Ice Hockey, other clubs playing Rugby in Dundee namely Dundee High School Former Pupils, Morgan Academy, Former Pupils, Harriss Academy Former Pupils, Panmure R.F.C and Stobswell R.F.C

ITIL® Training & Certification

Topic Introduction

Topic Introduction

ITIL® Transformation introduces professionals to the principles, practices, and strategic approaches required to manage digital transformation through modern IT service management. It focuses on aligning organisational change, technology adoption, and service value delivery to support business success.

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Our Learning Delivery Options

Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

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Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management

Oversees end-to-end service delivery aligned with ITIL best practices.
Ensures consistent performance and continual improvement of IT Services.
Bridges business goals and IT operations for maximum service value.

Controls and coordinates all ITIL-defined change processes.
Minimises service disruptions while implementing critical IT changes.
Ensures risk assessment and stakeholder communication during transitions.

Manages incident lifecycles to restore services quickly and efficiently.
Reduces downtime by applying ITIL frameworks to real-time issues.
Enhances user satisfaction through structured incident resolution.

Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

Virtual Classroom

You can join live classroom training (virtual) while staying at home and feeling safe.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

What are the ITIL® Transformation Courses?

The ITIL® Transformation Courses focuses on managing organisational change, digital transformation, and modern service management practices using the ITIL® framework. It helps professionals understand how to align services, technology, and business strategy during transformation initiatives.

Who should take the ITIL® Transformation Certification?

This certification is ideal for IT leaders, Service Managers, Transformation Managers, Project Managers, and professionals responsible for driving organisational change and service modernisation initiatives.

Are there any prerequisites for the ITIL® Transformation Certification?

A foundational understanding of ITIL® concepts, such as the ITIL® Version 5 Foundation Certification or equivalent knowledge of IT service management, is recommended before taking this certification.

What topics are covered in the ITIL® Transformation Certification?

The certification covers digital transformation strategy, service value streams, governance, organisational change management, continual improvement, and modern IT service management practices aligned with automation and emerging technologies.

Is the ITIL® Transformation Certification suitable for non-technical roles?

Absolutely. The certification is valuable for professionals involved in strategic planning, service delivery, governance, and organisational change across business and IT environments.

Is the ITIL® Transformation Certification recognised globally?

Yes, the ITIL® Transformation Certification is globally recognised and valued by organisations adopting modern service management and digital transformation practices.

ITIL® 5 Transformation Certification

About Dundee