ITIL® Practitioner Level

ITIL® Practitioner Level offers a more practical approach and guidance on how to adopt and adapt the ITIL® Framework to support your business' goals.

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TOPIC INFORMATION

Our ITIL® Practitioner course lasts for 2 days, during which, using instructor-led tuition and practical exercises, you will comprehensively cover:

-The CSI (Continual Service Improvement) approach 

-The Nine Guiding Principle as described by AXELOS

-The three key areas crucial for the success of improvement initiatives (Organisational Change Management, Communication, and Measurement and Metrics) 

-How to adopt ITIL® roles into your daily tasks  to maximise business efficiency 

-On the last day of training, you will take the ITIL® Practitioner exam

 

Gaining ITIL® Practitioner certification will bring with it a plethora of benefits, below are detailed just a few of them: 

-The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification

-It will also provide you with 15 points towards your ITIL® digital badge

-Better navigate your way through difficult decisions in service management and avoid project disaster 

-Increase the quality of service design 

-Improve the efficacy and efficiency of service delivery 

-Put the ITIL® Foundation theory into practice and adopt the ITIL® method into your business 

 

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ITIL® Practitioner Level Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Stoke-on-Trent

Stoke-on-Trent also called Stoke is a city in Staffordshire, England, with an area of 36 square miles (93 km2). Stoke-on-Trent was  formed as a confederation of six towns in the early 20th century. It derives it name from Stoke-upon-Trent, where city hall and the railway station were located. The commercial centre for Stoke-on-Trent goes by the name of Hanley  while the other four towns are Burslem, Tunstall, Longton and Fenton.

Pottery

The primary industry in Stoke-on-Trent is pottery. Initially, it was a conurbation of industries but now serves as a centre for service industries and distribution centres. Besides pottery, the other leading industries in Stoke-on-Trent are Coal and Steel though the tyre manufacturers have also shown their presence in the area.

Landmarks

The city boasts of a ceramics collection in the Potteries Museum and Art Gallery which is located in Hanley. Two other museums that are dedicated to the heritage are the Etruria Industrial Museum and the Gladstone Pottery Museum. The Wedgewood Museum in Barlaston opened in October 2008 and cost £10 Million.

Sports

Stroke-on-Tent citizens like to play football more than any other sports. It is the home ground for two professional leagues and is one of those small cities which boast of big leagues. The leagues that belong to this city are Stoke City and Port Vale. Cricket is also played in Stroke-on-Trent by the Starffordshire County Cricket Club, Meir Health Cricket Club. It is the Longton ground that is used for cricket venues as the other two venues – the County Ground and the Michellin Ground -  are inactive as of now.

Sports Persons

  • Stanley Matthews – Football
  • Phil Taylor – Dart
  • Roy Sproson – Football
  • Gordon Banks – Football
  • Bob Taylor – Cricket (Derbyshire)
  • David Lynn – Golf
  • Andrew Foster – Tennis
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