UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed and held an ITIL® Foundation certification.

 

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03 Course Overview

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment. 

Details

  • Multiple choice questions based on a scenario 
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book exam (Official ITIL® Practitioner Guidance) 
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02 What will the delegates learn ?

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context

Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management
  • Communication
  • Measurement and metrics
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04 Course Content

  • The Practitioner examination
  • ITSM concepts
  • Service elements
  • ITSM principles
  • CSI approach
  • Metrics and measurement
  • Communication
  • Organisational Change Management Tools and activities
  • Applying the CSI approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Practitioner 14/12/2017 Tredegar
2 Days
£2495
ITIL® Practitioner 05/01/2018 Tredegar
2 Days
£4499
ITIL® Practitioner 30/03/2018 Tredegar
2 Days
£4499
ITIL® Practitioner 06/04/2018 Tredegar
2 Days
£4499
ITIL® Practitioner 11/05/2018 Tredegar
2 Days
£4499
ITIL® Practitioner 01/06/2018 Tredegar
2 Days
£4499
ITIL® Practitioner 31/08/2018 Tredegar
2 Days
£4499
ITIL® Practitioner 30/12/2018 Tredegar
2 Days
£4499
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About Tredegar

Tredegar is a town and community situated on the banks of the Sirhowy River in the county borough of Blaenau Gwent, situated in SE Wales. Located within the boundaries of Monmouthshire, In South Wales, it became an early centre of the Industrial Revolution. The famous Tredegar Iron Works located in Richmond, Virginia, US was named in honour of the town.

Pre-industrialisation:

Tredegar established as a modern town due to the natural resources existing there in the Sirhowy Valley. Some of the Natural resources are as follows:

  • Iron ore
  • Power production from the fast-flowing Sirhowy River
  • Coal which used to produce coke
  • Wood which could be cut for buildings, pit props, and burnt for fuel

By the start of 1700, the upper Sirhowy Valley was a natural well-wooded valley, consists of a few farms and the small iron works where coal and iron ore naturally had occurred together.

Governance

Relations with the Labour Party

It has very strong relations with Labour MPs. The history of the Labour Movement and Party in the UK. It is also famous as a birthplace of Aneurin Bevan who introduces the British National Health Service and who in the 1920’s was involved in the management of Tredegar General Hospital. Neil Kinnock born here in 1942, who was a leader of the Labour Party starting from 1983 to 1992, and lived there in his early life, also attended Georgetown Infants and Junior Schools between of this town from 1947 and 1953.

Architecture

Bedwellty House

It is a Grade II listed house and gardens. Initially a "low thatched-roof cottage", the old house was renovated in the year 1809. The present Bedwellty House was constructed in 1818 as a home for Samuel Homfray, whose Coal and Iron Works were providing most of the jobs.

The surrounding 26-acre Victorian garden and park, designed initially as a Dutch garden around which one could walk or ride without being opposed by the gate, and fence, cover the Long Shelter, also a Grade II listed structure constructed for the Chartist Movement.

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Locations Availability

ITIL® Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. 

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.