UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed and held an ITIL® Foundation certification.

 

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03 Course Overview

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment. 

Details

  • Multiple choice questions based on a scenario 
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book exam (Official ITIL® Practitioner Guidance) 
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02 What will the delegates learn ?

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context

Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management
  • Communication
  • Measurement and metrics
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04 Course Content

  • The Practitioner examination
  • ITSM concepts
  • Service elements
  • ITSM principles
  • CSI approach
  • Metrics and measurement
  • Communication
  • Organisational Change Management Tools and activities
  • Applying the CSI approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Practitioner 07/09/2017 Norwich
2 Days
£1525
ITIL® Practitioner 30/11/2017 Norwich
2 Days
£1525
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About Norwich

Norwich is a town on the River Wensum in East Anglia and lies about 100 miles north-east of London. For the period of the 11th century, it was the chief city in England after London, and one of its most important. It sustained the capital of the most crowded English county until the Industrial Rebellion.

The urban area of Norwich had a populace of 213,166 rendering to the 2011 Survey. This area ranges outside the city border, with wide suburban areas on the western, northern and eastern sides, with Costessey, Taverham, Hellesdon, Bowthorpe, Old Catton, Sprowston and Thorpe St Andrew. A total of 132,512 citizens are living in the Town of Norwich. It is the fourth most throatily engaged local government area in the East of England, with 3,480 people per square kilometre.

 Government

City and county councils:

Norwich has been ruled by two tiers of local government since the implementation of the Local Government Act 1972. The upper level is Norfolk County Assembly, which achieves planned services such as schools, social services and libraries across the county of Norfolk. The lower row is Norwich City Assembly, which functions local facilities such as housing, preparation, freedom and travel.

Norwich elects 13 region councillors to the 84-member county council. The city is unglued into single-member electoral separations, and county councillors are chosen every four years. Following the 2013 county council elections, the dissemination of council seats is Labour Party 8, Green Party 4, and Liberal Democrats 1. The county board is presently under no general control.

Norwich City Council involves of 39 councillors chosen to signify 13 wards — three councillors per ward. Elections are detained by thirds, where one councillor in each ward is elected yearly for a four-year term, but in the year of county council elections. It is currently measured by the Labour Party. Following the 2016 local votes, the distribution of council seats is Labour 26, Green Party 10, and Liberal Democrats 3.

Lord Mayoralty and shrievalty

Norwich Guildhall is the seat of local government from the early 15th century until 1938. The ritual head of the city is the Lord Mayor; though now merely a ceremonial location, in the past the office carried substantial expert, with decision-making powers over the funds and matters of the city council. As of 2017, the Lord Mayor is Cllr. David Fullman and the Deputy Lord Mayor is Cllr. Martin Schmierer. The office of mayor of Norwich dated from 1403 and was raised to the dignity of lord mayor in 1910 by Edward VII "given the position occupied by that city as the chief town of East Anglia and its close association with His Majesty". From 1404 the people of Norwich, as a county corporate, had the honour of selecting two sheriffs. Under the Public Corporations Act 1835, this number of sheriffs was abridged to one, and it converted an completely ceremonial post. Both Lord Mayor and Sheriff are chosen at the council's annual meeting.

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Locations Availability

ITIL® Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. 

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.