UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed and held an ITIL® Foundation certification.

 

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03 Course Overview

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment. 

Details

  • Multiple choice questions based on a scenario 
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book exam (Official ITIL® Practitioner Guidance) 
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02 What will the delegates learn ?

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context

Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management
  • Communication
  • Measurement and metrics
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04 Course Content

  • The Practitioner examination
  • ITSM concepts
  • Service elements
  • ITSM principles
  • CSI approach
  • Metrics and measurement
  • Communication
  • Organisational Change Management Tools and activities
  • Applying the CSI approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Practitioner 12/10/2017 Inverness
2 Days
£2145
ITIL® Practitioner 14/12/2017 Inverness
2 Days
£2145
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About Inverness

Inverness is a town in the Scottish Highlands. It is the managerial location for the Highland Council area. It is the capital of Highlands. Inverness deceits near two important fight places (the 11th-century battle of Blàr name Fèinne in flaw of Norway which detached place on The Aird and the 18th-century Battle of Culloden which separated place on Culloden Moor). It is the northernmost urban in the United Kingdom and deceits within the Great Glen at its north-eastern edge where the River Ness reaches the Moray Firth. At the latest, a settlement was established by the 6th century with the first royal charter being plausible by Dabíd mac Maíl Choluim in the 12th century. The Gaelic king Mac Bethad Mac Findláich whose 11th-century homicide of King Duncan was commemorated in Shakespeare's play Macbeth suspected a stronghold within the city where he administrated as Mormaer of Moray and Ross. The populace of Inverness shaped from 40,949 in 2001 to 46,870 in 2012. In 2012, The Better Inverness area had a populace of 59,910. 

 Climate:

In common with Scotland, Inverness has a sea climate. Its endangered location types it one of the driest regions of Scotland. About snowfall, Inverness sees about 18.3 days of dwindling snow per year, and the record buildup of snowfall was 1 foot 2 edges in January 2010. The climate here is much harsher than south-eastern Britain. The highest fever logged is 29.7 °C in July 2006. Typically the real day should rise to 25.4 °C with a total of 2 days accomplishment, or beyond 25.1 °C. The lowest temperature charted is -18.7 °C in January 2010. Typically the coolest night should decrease to -10.6 °C. Climate in this area has slight changes between highs and lows, and there is drivable rainfall year-round.

 

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Locations Availability

ITIL® Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. 

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.