UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed and held an ITIL® Foundation certification.

 

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03 Course Overview

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment. 

Details

  • Multiple choice questions based on a scenario 
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book exam (Official ITIL® Practitioner Guidance) 
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02 What will the delegates learn ?

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context

Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management
  • Communication
  • Measurement and metrics
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04 Course Content

  • The Practitioner examination
  • ITSM concepts
  • Service elements
  • ITSM principles
  • CSI approach
  • Metrics and measurement
  • Communication
  • Organisational Change Management Tools and activities
  • Applying the CSI approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Practitioner 14/12/2017 High Wycombe
2 Days
£2495
ITIL® Practitioner 05/01/2018 High Wycombe
2 Days
£4499
ITIL® Practitioner 30/03/2018 High Wycombe
2 Days
£4499
ITIL® Practitioner 06/04/2018 High Wycombe
2 Days
£4499
ITIL® Practitioner 11/05/2018 High Wycombe
2 Days
£4499
ITIL® Practitioner 01/06/2018 High Wycombe
2 Days
£4499
ITIL® Practitioner 31/08/2018 High Wycombe
2 Days
£4499
ITIL® Practitioner 30/12/2018 High Wycombe
2 Days
£4499
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About High Wycombe


High Wycombe is also known as Wycombe which is a large town located in Buckinghamshire, England. High Wycombe is 29 miles north-west of London Charing-cross. As of 2015, High Wycombe has a population of 124,475 making  it the second largest town in Buckinghamshire after Milton Keynes. The Urban area of High Wycombe, conurbation of which town is the most important part has a population of around 133,204.

In Wycombe District, High Wycombe is the unparished area. Civil Parish of Chepping Wycombe comprises urban area. It had a population of 14,455 according to 2001 census. This parish also represents older part of Chepping Wycombe located outside the borough of Wycombe. Wycombe is a combination of market and industrial town and also produce furniture. In High Street, there has been market held since the middle ages.

Education

Buckinghamshire has a particular education system based on the previous tripartite system. People in last year at primary school are known as an 11+ exam. A score of people in this exam shows whether they are accepted into grammar school or secondary modern school.

Wycombe is home to many Primary Schools. A list of these schools follows:

  •  Catchment area primary schools
  •  Beechview Junior School
  •  Ash Hill Combined School
  •  Booker Hill Combined School
  • Chepping view Combined School
  • Castlefield Combined School
  • Hamilton Academy
  • Kings Wood Combined School
  •  Hannah Ball School
  •  Marsh Infants School
  • Highworth Combined School and Nursery
  • High Wycombe Church of England Combined School
  • Oakridge Combined School
  • Millbrook Combined School The Disraeli Combined School and Children’s Centre
  • St Michael’s Catholic School

 

Secondary Schools in High Wycombe are :

  • Highcrest Academy
  • Cressex Community School
  • Royal Grammar School
  • Wycombe High School
  • John Hampden Grammar School
  • Royal Grammar School
  • St Michael’s Catholic School 
  • Sir William Ramsay School. 

Wycombe also has indeependent schools . For higher and further education college located near high Wycombe with campuses at Amersham and Chesham. The main campus of Buckinghamshire New University is also located in High Wycombe. Located in the centre of town on the former site of High Wycombe College of Art and Technology. It got its university charter in 2007 summer.

 

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Locations Availability

ITIL® Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. 

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.