UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed and held an ITIL® Foundation certification.

 

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03 Course Overview

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment. 

Details

  • Multiple choice questions based on a scenario 
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book exam (Official ITIL® Practitioner Guidance) 
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02 What will the delegates learn ?

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context

Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management
  • Communication
  • Measurement and metrics
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04 Course Content

  • The Practitioner examination
  • ITSM concepts
  • Service elements
  • ITSM principles
  • CSI approach
  • Metrics and measurement
  • Communication
  • Organisational Change Management Tools and activities
  • Applying the CSI approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Practitioner 12/10/2017 Colchester
2 Days
£2145
ITIL® Practitioner 14/12/2017 Colchester
2 Days
£2145
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About Colchester

Colchester is a historic city and located in Essex country. In 2011 census, the population was according to the earlier survey. It was known as Britain’s wildest emerging town. The oldest town in Britain is Colchester. It was the capital of Roman Britain for some time. Later it attained membership of Ancient European Towns Network.

Colchester is 50 miles of London and linked with capital by 12 roads and Eastern Main Line. It was considered as popular town of commuters and less than 20 miles away from Harwich. It is a home of castles and football club. In 2015 general election, Will Quince was chosen as its member of parliament.

Climate:                  

This city has dry areas of UK (Precipitation rate is 635mm). Its earlier location with the British makes it less prone to despairs. The few of the nights of it are freezing during winter months. The rainfall from Atlantic climate systems is light but it may experience certain heavy showers and thunderstorms. The snowfall is for 13 days a year in the winter season.

Governance:

Will Quince is elected as the member of the Parliament. This city is termed as Essex County Council and small villages are meant by parish councils. The Colchester Town Hall is the latest structures to be erected.

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Locations Availability

ITIL® Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. 

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.