UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed and held an ITIL® Foundation certification.

 

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03 Course Overview

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment. 

Details

  • Multiple choice questions based on a scenario 
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book exam (Official ITIL® Practitioner Guidance) 
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02 What will the delegates learn ?

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context

Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management
  • Communication
  • Measurement and metrics
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04 Course Content

  • The Practitioner examination
  • ITSM concepts
  • Service elements
  • ITSM principles
  • CSI approach
  • Metrics and measurement
  • Communication
  • Organisational Change Management Tools and activities
  • Applying the CSI approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Practitioner 19/10/2017 Manchester
2 Days
£1169
ITIL® Practitioner 26/10/2017 Manchester
2 Days
£1169
ITIL® Practitioner 02/11/2017 Manchester
2 Days
£1169
ITIL® Practitioner 16/11/2017 Manchester
2 Days
£1169
ITIL® Practitioner 23/11/2017 Manchester
2 Days
£1169
ITIL® Practitioner 07/12/2017 Manchester
2 Days
£1169
ITIL® Practitioner 21/12/2017 Manchester
2 Days
£1169
ITIL® Practitioner 05/01/2018 Manchester
2 Days
£1499
ITIL® Practitioner 25/01/2018 Manchester
2 Days
£1499
ITIL® Practitioner 22/02/2018 Manchester
2 Days
£1499
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About Manchester

Manchester, meaning “fortified town”, is located in Greater Manchester, England. It has a population of 530,300 as per 2015 statistics.  Manchester has its borders with the Cheshire Plain to the south with the Pennines to the north east. Also a group of towns with which it forms a continuous metropolis. Local governing authority of Manchester is Manchester City Council.

Manchester is said to have been first settled by the Romans as its history records. The Roman fort of Mamucium or Mancunium coming up somewhere in about AD 79 near the union of the rivers Medlock and Irwell. It was a part of Lancashire, although areas of Cheshire south of the River Mersey were incorporated in the 20th century. Throughout the Middle Ages Manchester remained a manorial township. It began to expand rapidly around the turn of the 19th century. Manchester's unplanned urbanisation was brought on by a boom in textile manufacture during the Industrial Revolution. It resulted in it becoming the world's first industrialised city.

Manchester achieved city status in 1853. The Manchester Ship Canal opened in 1894. This canal created the Port of Manchester and linking the place to the sea. After declined the Second World War, owing to deindustrialisation Its fortunes. The IRA bombing in 1996 but turned Manchester into as we know it today. In 2014, Manchester was ranked as a beta world city by the Globalization and World Cities Research Network. In the process became the highest-ranked British city apart from London.

Economy

Manchester’s economy grew between 2002 and 2012, with its growth rate 2.3% that is above the national average. Manchester with a GDP of $88.3bn is the third-largest economy in the United Kingdom. The UK economy as of today is recovering from the crisis it faced in 2008 – 2010. Manchester compare favourably to other geographies according to the latest figures. In 2012 it has shown the strongest annual growth in business stock.

Landmarks

Manchester has buildings with a variety of architectural styles, that range from Victorian to contemporary architecture. Manchester is also home to skyscrapers that were built during the 1960s and 1970s. The tallest of these towers was the CIS Tower located near Manchester Victoria station until the Beetham Tower was completed in 2006. Till date, the Beetham Tower remains the tallest building outside London. This tower has been described as the United Kingdom's only real skyscraper outside the capital. The city has 135 parks, gardens, and open spaces.

Two large squares are holding many of Manchester's public monuments. Albert Square has monuments to Prince Albert, Bishop James Fraser, Oliver Heywood, William Ewart Gladstone, and John Bright. Piccadilly Gardens has monuments dedicated to Queen Victoria, Robert Peel, James Watt and the Duke of Wellington. 

Sports

Manchester is known to be a games city. Two decorated Premier League football clubs bear the city name – Manchester United and Manchester City. Manchester United has its home ground at Old Trafford. Manchester City's home ground is the City of Manchester Stadium (or the Etihad Stadium). The City of Manchester Stadium came into existence as the main athletics stadium for the 2002 Commonwealth Games. Later on, it was changed into a football stadium. Manchester has hosted various football competitions such as domestic, continental and international at the Fallow field Stadium and the City of Manchester Stadium. Other events are FIFA World Cup (1966), Olympic Football (2012), UEFA European Football Championship (1996), UEFA Cup Final (2008) and UEFA Champions League Final (2003). Four FA Cup Finals (1893, 1911, 1915, 1970) and three League Cup Finals were held in Manchester.

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Locations Availability

ITIL® Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. 

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.