UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed and held an ITIL® Foundation certification.

 

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03 Course Overview

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment. 

Details

  • Multiple choice questions based on a scenario 
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book exam (Official ITIL® Practitioner Guidance) 
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02 What will the delegates learn ?

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context

Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management
  • Communication
  • Measurement and metrics
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04 Course Content

  • The Practitioner examination
  • ITSM concepts
  • Service elements
  • ITSM principles
  • CSI approach
  • Metrics and measurement
  • Communication
  • Organisational Change Management Tools and activities
  • Applying the CSI approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Practitioner 12/10/2017 Chelmsford
2 Days
£2145
ITIL® Practitioner 14/12/2017 Chelmsford
2 Days
£2145
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About Chelmsford

Chelmsford is the primary settlement of the City of Chelmsford and the county town of Essex, in the East of United Kingdom. It is situated in the London commuter belt, approx 32 miles (51 km) northeast from the "Centre of London". The urban area of the city has a population of approx 120,000, while the district has a total population of 168,310.

 Chelmsford incorporates all or part of the former parishes. These include Broomfield, Galleywood, Writtle, Great Baddow, Widford, Moulsham,  and Springfield.                                                                               

Early history

In the year 1199, the commissioning of a bridge over the River Can be started by Maurice, Bishop of London. William of Sainte-Mère-Eglise had approved a Royal Charter for the city of Chelmsford to hold a market. This marked the origin of the modern town. An unapproved market, functioning during weekdays, is still an of the city centre for over the last 800 years. The name of the city is derived from Ceolmaer's ford which was near to the site of the present High Street stone bridge. 

 

Chelmsford is the primary settlement of the City of Chelmsford and the county town of Essex, in the East of United Kingdom. It is situated in the London commuter belt, approx 32 miles (51 km) northeast from the "Centre of London". The urban area of the city has a population of approx 120,000, while the district has a total population of 168,310.

The primary conurbation of Chelmsford incorporates all or part of the former parishes. The parishes include  Broomfield, Galleywood, Writtle, Great Baddow, Widford, Moulsham,  and Springfield...                                                                                  

Early history

In the year 1199, the commissioning of a bridge over the River Can be started by Maurice, Bishop of London. William of Sainte-Mère-Eglise had approved a Royal Charter for the city of Chelmsford to hold a market. This marked the origin of the modern town. An unapproved market, functioning during weekdays, is still an  of the city centre for over the last 800 years. The name of the city is derived from Ceolmaer's ford which was near to the site of the present High Street stone bridge. 

 

Demographics

The 2001 Census shows that the population for Chelmsford includes  49.2% male and 50.8% female. Of this 22.5% are under 18 years while 19% are over 60 years of age. Those born outside the UK are 5.9%. While the majority of the population is white - a whopping 96%, there are blacks and Asians also. 

Full-time students in  Chelmsford account for 20.2% of the population in the age group of 16-74

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Locations Availability

ITIL® Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. 

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.