benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed and held an ITIL® Foundation certification.

 

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02 Course Overview

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment. 

Details

  • Multiple choice questions based on a scenario 
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book exam (Official ITIL® Practitioner Guidance) 

*After completing 1 day of classroom training and successfully passing your Foundation Exam, the second day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready
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03 What will the delegates learn ?

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context

Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management
  • Communication
  • Measurement and metrics
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04 Course Content

  • The Practitioner examination
  • ITSM concepts
  • Service elements
  • ITSM principles
  • CSI approach
  • Metrics and measurement
  • Communication
  • Organisational Change Management Tools and activities
  • Applying the CSI approach
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Practitioner Enquiry

Search for more related course schedules

 

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Buxton

Buxton, a spa city, located in Derbyshire, England. It has the maximum elevation (960 feet above sea level). A metropolitan area until 1974, Buxton was then fused with other areas mendacious chiefly to the north, including Glossop, to practice the local government district and area of High Peak within the county of Derbyshire. Frugally, Buxton is within the sphere of the impact of Greater Manchester. 

Buxton is home to Poole's Cavern, a general limestone cave open to the public, and St Ann's Well, nursed by the geothermal spring bottled and sold globally by Buxton Mineral Water Company. Also in the city is the Buxton Opera House, which hosts many music and drama centenaries each year. The Devonshire Site of the University of Derby is limited in one of the town's historic structures.

 Geography and Geology:

Built on the border of the Lower Carboniferous Limestone and the Upper Carboniferous shale, sandstone and gritstone, the early settlement was mostly of limestone structure. At the city’s southern edge, the River Wye has imprinted a wide limestone cavern, known as Poole's Cavern. More than 330 yards of its cavities are open to the community. The cavern covers Derbyshire's chief icicle, and there are sole 'poached egg' pillars. An infamous local highwayman called Poole gave the cave its name.

Climate:

Due to comparatively high promotion, Buxton inclines to be chiller than nearby cities, with daytime temperature characteristically around 2 °C lower than Manchester. A Met Office weather station has calm weather date for the city since 1908, with digitised data from 1959 obtainable online. In June 1975, the town smashed by a freak blizzard that stationary play during a cricket match.

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Locations Availability

ITIL® Practitioner Availability

  Training Locations at which ITIL® Practitioner is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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