UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed and held an ITIL® Foundation certification.

 

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03 Course Overview

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context. It is important to note that ITIL® Practitioner is not a prerequisite for ITIL® Intermediate level qualifications. The ITIL® Practitioner Certification will provide you with 3 credits towards the ITIL® Expert qualification. Furthermore, ITIL® will also provide you with 15 points towards your ITIL® digital badge. This makes this qualification a worthwhile investment. 

Details

  • Multiple choice questions based on a scenario 
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book exam (Official ITIL® Practitioner Guidance) 
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02 What will the delegates learn ?

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context

Use the three key areas of success to enable continual service improvement:

  • Organisational Change Management
  • Communication
  • Measurement and metrics
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04 Course Content

  • The Practitioner examination
  • ITSM concepts
  • Service elements
  • ITSM principles
  • CSI approach
  • Metrics and measurement
  • Communication
  • Organisational Change Management Tools and activities
  • Applying the CSI approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Practitioner 12/10/2017 Bournemouth
2 Days
£2145
ITIL® Practitioner 14/12/2017 Bournemouth
2 Days
£2145
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About Bournemouth

Bournemouth is a famous coastal resort town situated on the south coast of England. It heads to the east of the Jurassic Coast, a 96-mile (approx 155 km) World Heritage Site. By 2011 census, the town has a total population of 183,491 that makes it largest area of Dorset.  It has Poole to the west and Christchurch in the east, also covers the South East Dorset conurbation, which has over 465,000 residents.

Before Lewis Tregonwell founded it (in 1810), the area was a deserted heathland occasionally visited by smugglers and fishers. Originally marketed as a health resort, the town received a lift when it appeared in the book in 1841 by Augustus Granville named as The Spas of England. Bournemouth became a recognised town in 1870 as its growth truly accelerated with the arrival of the railway.

History

The area around the mouth of the River Bourne became part of the Hundred of Holdenhurst in the 12th century. Later the hundred became the Liberty of Westover when it also includes the settlements of Muscliff, North Ashley,  Throop, Muccleshell, Ilford, Tuckton, Wick and Pokesdown, and incorporated into the Manor of Christchurch. The Hampshire and  Dorset region around it had been the place of human settlement for hundreds of years.

Governance

Historically Bournemouth was part of Hampshire, with neighbouring Poole, just to the west of the border, in Dorset. At the time of the local government re-organisation in 1974, it was considered required that the whole of the Bournemouth/Poole urban area should be part of the same county. Bournemouth, therefore, became part of the non-metropolitan county of Dorset on 1 April 1974. On 1 April 1997, Bournemouth became an independent authority, independent from Dorset County Council. For the Lieutenancy, it remains part of the ceremonial county of Dorset.

Demography

The 2011 census records the total population of Bournemouth as 183,491, includes 91,386 males and 92,105 females, which is equal to 49.8% and 50.2% of the population respectively. The mean average age of all citizens is 40 years. With 4,000 citizens per sq km, it has the highest population density in the South-West region. 

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Locations Availability

ITIL® Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. 

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.