UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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02 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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03 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 06/04/2020 Worcester
5 Days
£4394
ITIL® Foundation and Practitioner 14/04/2020 Worcester
5 Days
£4394
ITIL® Foundation and Practitioner 04/05/2020 Worcester
5 Days
£4394
ITIL® Foundation and Practitioner 26/05/2020 Worcester
5 Days
£4394
ITIL® Foundation and Practitioner 21/12/2020 Worcester
5 Days
£4394
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About Worcester

Worcester is a city in Worcestershire, England. It is 31 miles south-west of Birmingham and 27 miles north of Gloucester. The Fight of Worcester was the concluding battle of the English Civil War, where Oliver Cromwell's New Model Army conquered King Charles I's, Cavaliers. Worcester is well-known as the home of Royal Worcester Porcelain, Lea & Perrins, composer Edward Elgar, the University of Worcester and manufacturers of traditional sauce of Worcestershire.

 

History

The Roman settlement at the place passes unmentioned by Ptolemy's Geography, the Antonine Itinerary and the Register of Dignitaries but would have developed on the road opened between Viroconium(Wroxeter) and Glevum (Gloucester) in the ad 40s and 50s. 

 

Governance           

From the year 2003 to 2007 the Conservative party had a majority in the council, but they lost in a by-election to Labour due to which council had no overall control. The Conservatives remained with the most seats overall with 17 out of 35 seats in the 2008 election.

Worcester has one member in a Parliament whose name is Robin Walker which belongs to Conservative Party, who represents the Worcester constituency during the general election in 2010.

The County of Worcestershire's local government arrangement is formed of a non-metropolitan county council and six non-metropolitan district councils, with Worcester City Council being the district council for most of Worcester, with a small area of the St. Peters suburb falling within the neighbouring Council.

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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