UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 02/01/2018 Warrington
5 Days
£6499
ITIL® Foundation and Practitioner 26/03/2018 Warrington
5 Days
£6499
ITIL® Foundation and Practitioner 03/04/2018 Warrington
5 Days
£6499
ITIL® Foundation and Practitioner 08/05/2018 Warrington
5 Days
£6499
ITIL® Foundation and Practitioner 29/05/2018 Warrington
5 Days
£6499
ITIL® Foundation and Practitioner 28/08/2018 Warrington
5 Days
£6499
ITIL® Foundation and Practitioner 27/12/2018 Warrington
5 Days
£6499
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About Warrington

Warrington is a popular town and unitary authority area in Cheshire, England. It is situated on the banks of the River Mersey, 20 miles (nearly 32 km) east of Liverpool, and 20 miles (nearly 32 km) west of Manchester. In 2015 population was around 207,700, which is more than twice of 1968 when it became a New Town. It is the main town in the county of Cheshire.

The Romans founded Warrington at a major crossing place on the River Mersey. Saxons established a new settlement in Warrington. By the Middle Ages, Warrington had developed as a market town at the lowermost bridging point of the river. A local custom of textile and tool production dates from this time.

Early history                                                                                                 

Warrington has been a major crossing point on the River Mersey since time immemorial, and there was a Roman settlement at Wilderspool.  Local archaeological evidence shows that there were Bronze Age settlements also. In medieval times Warrington's significance was as a market town and linking point of the River Mersey.  The source of the modern town was located in the area around St Elphin's Church. It is now included in the Church Street Conservation Area, established while the main river crossing was via a ford about 1 km upriver of Warrington Bridge.

Demography

Population and ethnicity

At the 2011 census, Warrington had a total population of 202,200. Out of which 49.6% are male, and 50.4% are female. The average age is 38.06 years, which is somewhat below the local and national averages.

Besides English, according to the 2011 census, there were another 36 languages spoken by the 0.01% of people of Warrington aged 3 and above. Other languages spoken by more than 0.1% were Polish (0.88%), Urdu (0.14%), Slovak (0.21%), Latvian (0.12%) Non-Mandarin or Cantonese Chinese (0.12%) and Tagalog or Filipino (0.11%). There are almost 100 churches and two mosques. It also has a Sikh temple which is the only Sikh place of worship in Cheshire.

Tansport

Railways

The town has two main railway stations. Bank Quay is located on the main West Coast Main Line between Glasgow Central and London Euston and the Manchester Piccadilly to North Wales via Chester line. Central is located on the Liverpool to Manchester line (via Warrington and Widnes) with through services to the North East and East Anglia.

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.