01 Course Pre-requisites

There are no prerequisites for attending this course. 

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02 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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03 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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ITIL® Foundation & Practitioner Enquiry

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About Tredegar

Tredegar is a town and community situated on the banks of the Sirhowy River in the county borough of Blaenau Gwent, situated in SE Wales. Located within the boundaries of Monmouthshire, In South Wales, it became an early centre of the Industrial Revolution. The famous Tredegar Iron Works located in Richmond, Virginia, US was named in honour of the town.


Tredegar established as a modern town due to the natural resources existing there in the Sirhowy Valley. Some of the Natural resources are as follows:

  • Iron ore
  • Power production from the fast-flowing Sirhowy River
  • Coal which used to produce coke
  • Wood which could be cut for buildings, pit props, and burnt for fuel

By the start of 1700, the upper Sirhowy Valley was a natural well-wooded valley, consists of a few farms and the small iron works where coal and iron ore naturally had occurred together.


Relations with the Labour Party

It has very strong relations with Labour MPs. The history of the Labour Movement and Party in the UK. It is also famous as a birthplace of Aneurin Bevan who introduces the British National Health Service and who in the 1920’s was involved in the management of Tredegar General Hospital. Neil Kinnock born here in 1942, who was a leader of the Labour Party starting from 1983 to 1992, and lived there in his early life, also attended Georgetown Infants and Junior Schools between of this town from 1947 and 1953.


Bedwellty House

It is a Grade II listed house and gardens. Initially a "low thatched-roof cottage", the old house was renovated in the year 1809. The present Bedwellty House was constructed in 1818 as a home for Samuel Homfray, whose Coal and Iron Works were providing most of the jobs.

The surrounding 26-acre Victorian garden and park, designed initially as a Dutch garden around which one could walk or ride without being opposed by the gate, and fence, cover the Long Shelter, also a Grade II listed structure constructed for the Chartist Movement.

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Locations Availability

ITIL® Foundation & Practitioner Availability

  Training Locations at which ITIL® Foundation & Practitioner is presently scheduled at:



What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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