UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Foundation and Practitioner 06/11/2017 Slough
5 Days
£2999
ITIL® Foundation and Practitioner 04/12/2017 Slough
5 Days
£2999
ITIL® Foundation and Practitioner 02/01/2018 Slough
5 Days
£6499
ITIL® Foundation and Practitioner 26/03/2018 Slough
5 Days
£6499
ITIL® Foundation and Practitioner 03/04/2018 Slough
5 Days
£6499
ITIL® Foundation and Practitioner 08/05/2018 Slough
5 Days
£6499
ITIL® Foundation and Practitioner 29/05/2018 Slough
5 Days
£6499
ITIL® Foundation and Practitioner 28/08/2018 Slough
5 Days
£6499
ITIL® Foundation and Practitioner 27/12/2018 Slough
5 Days
£6499
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About Slough

Slough is a famous town in Berkshire, England. It is 20 miles 3 miles north of Windsor, west of central London, 6 miles east of Maidenhead, 20 miles north-east of Reading and 12 miles south-east of High Wycombe. Sitting at the gateway to the Thames Valley and London and at the joining point of the M4, M40 and M25 motorways, it provides easy road access to the rest of the UK.

 

History              

On 28th November 1974, the old Slough Library was opened. It was officially called the Robert Taylor Library, to respect the Alderman Taylor in recognition of his contribution to the library service. The library was officially inaugurated by the Mayor, Councillor DR Peters, on 15th May 1975. It was destroyed in May 2017 as part of redevelopment in the town centre.

The name that means "soil", was first observed in 1195 as Slo. In the 13th century, King Henry III had a huge palace at Chippenham. Parts of Upton Court were constructed in 1325, while St Mary the Virgin Church in Langley was constructed in the late 11th or early stage of the 12th century, though it has been reconstructed and enlarged several times.

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.