UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no prerequisites for attending this course. 

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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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02 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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ITIL® Foundation & Practitioner Enquiry

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Reach us at 02038928112 or enquire@itil.org.uk for more information.

About Newcastle

Newcastle is also known as Newcastle upon Tyne. Newcastle is a city located in Tyne and Wear, England.  This town is the most populous city in the North East and forms the centre of the Tyneside city, the eighth most populous urban region in the United Kingdom. 

The city established the Roman settlement Pons Aelius. It was titled after the castle constructed in 1080 by Robert Curthose, William the Conqueror's eldest son.  The port advanced in the 16th century and, along with the dockyards lower down the River Tyne, was amongst the world's largest shipbuilding and ship-repairing centres. Among its icons are Newcastle United football club and the Tyne Bridge. Since 1981 the city has held the Great North Run, a half-marathon which pleas over 57,000 runners each year.

 

Geography

Newcastle is situated in the North East of England, in the metropolitan county of Tyne and Wear and the historical and traditional county of Northumberland. The ground beneath the city is shaped from Carboniferous strata of the Middle Pennine Coal Measures Group. It is a group of sandstones, mudstones and coal seams which usually dip temperately eastwards. To the west of the city are the Upper Pennine Coal Measures and more west again the sandstones and mudstones of the Stainmore Formation, the local corresponding of the Millstone Grit.

 

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Locations Availability

ITIL® Foundation & Practitioner Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.